Nasdaq Commodities

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Exchange/Marketplace

Support hours: 07.30-18.15 CET

Phone +47 67 52 80 37 (telephone lines are recorded)

desken@nasdaq.com

Nordic Membership

Support hours: 08.00-17.00 CET

- New/ongoing membership applications 

- Coordination of changes to active memberships 

- Signature verification and agreement handling 

- Client administration (IDP, ICA, DP)

- Support hours: 08.00-17.00 CET 

nordicmemberships@nasdaq.com

Market Surveillance

Nasdaq Oslo ASA

Phone +47 67 52 80 19/21 (telephone lines are recorded) 

surveillance.commodities@nasdaq.com

Clearing Operations

Support hours: 07.00–19.25 CET 

- Expiration

- Reports 

- Trade handling 

- Clearing Workstation/Q-port support 

- Test System support 

- CMS Web 

- Position Transfers 

- Options Excercises 

- Settlement

- Initial Margin 

- Default fund 

- Interest 

- Collateral Handling 

- Cash Optimization 

- Clearing Fees 

- EMIR Trade Reporting and Matching 

- Physical Settlements

Phone: +46 8 405 68 80 

clearing@nasdaq.com 

Test system: clearing.test@nasdaq.com

Trading Operations

Support hours: 08.00-19.30 CET

- Customer support for trading related inquiries (Derivatives, Fixed Income and Commodities)  - Trade and Order Management  - Trade Registration Facility (Derivatives)  - Market Making Support  - Regulatory reporting (Transaction Reporting, Order Record Keeping, Position Limits and Best Execution)

Phone: +46 8 405 7360 

tradingoperations@nasdaq.com

Member Services

Support hours: 08.00 – 18.00 CET

- Trader authorizations (Trader IDs)  - User and participant configuration in Genium INET  - Technical Access requests (FIX, OMNet)

Phone: +46 8 405 66 60 

MS.GI@nasdaq.com

Risk Management

Commodities support hours: 09.00 - 15.30 CET

Phone: +47 67 10 84 26 

clearing.risk@nasdaq.com

Technical Support

Support hours: 06.00-19.00 CET

- OMNet, FIX, ITCH  - Connectivity  - 2FA  - Clearing Office and Trading Workstation applications  - Conformance testing

Phone: +46 8 405 6750 (general)  Phone: +46 8 405 6280 (2FA) 

technicalsupport@nasdaq.com

Product Management

Support hours: 08.00-17.30 CET

- Product information  - Listing of products  - Fee structure 

Phone: +46 8 405 6970 

listingoperations@nasdaq.com

Commodities Sales

Contact the Commodities Sales team

Commodities Sales +47 67 52 80 32 

Knut Rabbe +47 67 52 80 32 

Anette Nilsen +47 67 10 85 08 

Anja Weiss +44 7880 386 321 

Staffan Friberg +46 8 405 6923 

Camilla Lennartsson +46 8 405 6745 

William Barnes  +44 203 753 2149 

Communications

David Augustsson
Corporate Communications

Phone +46 8 405 6135 

Mobile +46 73 449 6135 

david.augustsson@nasdaq.com

Nasdaq Commodities

Visiting address: Karenslyst Allé 53, 0279 Oslo

P O Box 443 

NO-0213 Oslo 

Norway 

Phone: +47 67 52 80 00 

Local offices

Nasdaq Commodities local offices

Sweden

Tullvaktsvägen 15  SE-10578 Stockholm  Phone +46 8 405 60 00

 

United Kingdom

Woolgate Exchange 25  Basinghall Street  London EC2V 5HA  Phone +44 20 3753 2000

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