Nasdaq Financial Technology

A Nasdaq Certified Services Partner refers to a company that has undergone a formal certification process provided by Nasdaq to implement Nasdaq Calypso and Nasdaq AxiomSL solutions, on Nasdaq’s behalf. This certification signifies that the partner possesses a high level of expertise, knowledge of Nasdaq's best practices, and experience in successfully implementing Nasdaq's solutions for clients.

Engaging a Nasdaq Certified Services Partner (CSP) offers numerous advantages over working with a non-certified specialist when adopting Nasdaq's solutions. CSPs have completed rigorous training, achieved official certification, and participate in ongoing education to remain current with product advancements. Furthermore, they have a proven track record of successfully implementing Nasdaq solutions for clients in alignment with Nasdaq's best practices and delivery framework, ensuring efficient and effective deployment. In addition to possessing deep product knowledge, their local presence gives them invaluable insights into the intricacies of the local market. By partnering with Nasdaq's CSPs, organizations benefit from resource optimization, ongoing support, collaboration with Nasdaq, and risk reduction.

Selecting the ideal Nasdaq Certified Services Partner requires an assessment of several key factors. Begin by defining your project's specific requirements, goals, scope, and budget. This clarity will serve as a benchmark to evaluate potential partners. Next, consider the partner's industry expertise and experience. Opt for a partner with a proven track record in your region and segment, as their familiarity with your sector's nuances (Buy side, Sell side, Insurance, Hedge Fund, Central Bank, CCP, and regulatory requirements), specific know-how of your end users and integration landscape, can prove invaluable in delivering tailored solutions.

Review the partners' certifications, case studies, and references to gauge reliability, work quality, and adherence to deadlines. Inquire about their team expertise and collaboration approach. Lastly, consider compatibility, cultural fit, trust, and reputation. A Nasdaq Certified Services Partner that aligns with your objectives, values, and requirements is more likely to pave the way for a successful implementation journey.

The requirements of partners under the Nasdaq Certified Services Partner (CSP) Program are outlined in a contract between Nasdaq and the partner. Nasdaq's Service Partner Management group conducts annual benchmark assessments to ensure CSP compliance with obligations and adherence to best practices. The partnership undergoes a comprehensive reassessment every two years, and in instances where partners fail to meet the CSP program criteria, the contract is not renewed. Here are some responsibilities that partners have under the program:

1. Product Knowledge and Expertise: Nasdaq Certified Services Partners are expected to have a deep understanding of Nasdaq AxiomSL or Nasdaq Calypso products, features, and functionalities. This knowledge ensures they can effectively deploy and configure solutions to meet clients' needs.
2. Certification Requirements: Partners are obligated to meet the certification criteria set by Nasdaq. This involves completing training programs, passing assessments, and demonstrating their proficiency in implementing Nasdaq's solutions.
3. Adherence to Best Practices: Partners are expected to adhere to Nasdaq's recommended best practices for implementing and utilizing their products. This includes following established guidelines, methodologies, and standards.
4. Quality Assurance: Partners are responsible for delivering high-quality implementations that meet or exceed client expectations. This includes ensuring the solutions are configured correctly, thoroughly tested, and properly documented.
5. Customer Satisfaction: Certified partners are obligated to prioritize customer satisfaction and provide excellent service. This includes effective communication, addressing client concerns, and delivering solutions that align with clients' objectives.
6. Continuous Learning: Partners are required to stay current with Nasdaq's product updates, releases, and advancements. This ongoing learning ensures that partners remain knowledgeable about the latest features and functionalities.
7. Communication, Reporting and Documentation: Certified partners are expected to maintain open lines of communication with Nasdaq. This involves sharing project updates, feedback, and collaborating on mutual goals. Documentation of project progress, milestones, and outcomes are required for accountability and transparency.
8. Ethical and Legal Compliance: Partners must operate ethically and in compliance with all applicable laws, regulations, and industry standards. This includes respecting intellectual property rights, data privacy regulations, and business ethics.
9. Promotion and Marketing: Partners are required to appropriately promote their status as a Nasdaq Certified Services Partner, using designated logos and branding in their marketing materials.
10. Client Confidentiality: Partners must respect client confidentiality and protect sensitive information obtained during the course of implementing Nasdaq's solutions.

Nasdaq's Client Services is a fully integrated component of the broader Nasdaq offering, deeply aligned with Nasdaq AxiomSL and Nasdaq Calypso solutions, roadmaps, processes and internal teams. Every member of the Client Services team is certified and enjoys direct access to our Research & Development and Support teams for swift issue resolution.

Nasdaq's Client Services has implemented over 2,000 projects and provide around the clock support with regional Client Delivery Centers (CDC) to reduce overall cost-to-achieve (CTA) for our customers. Nasdaq's Client Services teams frequently work with Product Managers in the development of our products. This collaborative process allows them the unique opportunity to actively participate in co-building the solution, leading to a profound understanding of the intricacies of the product. Through this hands-on involvement, they gain comprehensive insights into the product's architecture, functionalities, and design principles. This in-depth knowledge positions our Client Services teams as experts who not only implement the solutions but also contribute to their evolution and refinement.

Our Nasdaq Certified Services Partners (CSPs) are an extension of these services. They often operate in regions where Nasdaq's Client Services don't have a physical presence, so they provide local expertise. Clients sometimes have strong relationships with CSPs and prefer to engage them directly for solution implementation. In cases of high demand of Client Services, we rely on CSPs to meet our commitments. Additionally, clients seeking specialized services like run-the-bank support, production assistance, L1 and L2 support, and strategic advisory services can benefit from select CSPs.

Clients can have confidence in accessing top-tier resources in the market whether engaging Nasdaq's Client Services or a Nasdaq CSP.