The Total Economic Impact™ of Nasdaq’s Compliance Questionnaires

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The Total Economic Impact™ of Nasdaq’s Compliance Questionnaires: ROI and Risk Reduction for Governance Teams & Boards

Discover how Nasdaq’s compliance questionnaires delivered a 208% ROI and a 50% increase in workflow efficiency over three years for a composite organization based on interviewed customers by digitizing questionnaire processes and reducing regulatory and data breach risks. Read on for the measurable outcomes identified in this 2025 commissioned case study conducted by Forrester Consulting.

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Key Highlights from the TEI Study

Forrester conducted a Total Economic Impact™ (TEI) study to assess the benefits, costs, and flexibility of deploying Nasdaq’s compliance questionnaires, a customizable digital solution for managing compliance questionnaires and board evaluations. Examples include questionnaires for directors' and officers' (D&O) and questionnaires that cover topics like conflict of interest, fitness for purpose, and related parties. The platform streamlines questionnaire workflows, reduces risks, and improves both administrator and respondent efficiency.

50% Efficiency Gain in Questionnaire Workflows

Nasdaq’s compliance questionnaires saved governance teams 50% of their time on distribution, collection, and analysis workflows by Year 3, and reduced outside counsel costs by 30%. This translates to $14,000 in risk-adjusted benefits over three years for the composite company.

40% Reduced Risk of Data Breaches

Transitioning from paper and email-based methods to Nasdaq’s platform improved data retention policies and decreased the risk of a data breach by 40%, worth $132,000 in risk-adjusted benefits over three years.

50% Reduced Risk of Regulatory Penalties

The platform decreased incomplete or inaccurate questionnaire responses, reducing the risk of regulatory penalties or infractions by 50%, valued at $99,000 over three years.

208% ROI

Companies using Nasdaq’s compliance questionnaires achieved a 208% return on investment, demonstrating financial justification for the platform.

Payback Achieved in < 6 Months

Customers recovered their initial investment in less than six months, ensuring value realization and cost efficiency.

$166,000 Net Present Value (NPV)

Over three years, the composite company realized $246K in risk-adjusted benefits, driven by efficiency gains and enhanced security. After accounting for costs, Nasdaq’s compliance questionnaires delivered a net present value of $166K, reinforcing its positive economic impact.

Benefits Beyond the ROI

Respondent Efficiency Gains

Interviewees reported that by year 3, directors and officers saved 50% of their time when completing annual compliance questionnaires using Nasdaq’s digital forms. Respondents appreciate easy access, pre-filled forms, and the security of not having to email sensitive information.

Prompt Customer Support

Nasdaq’s support team is described as prompt and knowledgeable, ensuring smooth onboarding and quick issue resolution for compliance-related questions.

Scalable and Flexible Use Cases

Companies can easily scale questionnaires to additional user groups, such as expanding from board members to hundreds of employees for HIPAA compliance or other regulatory needs.

Customer Voices

Any directed disclosure questionnaire around conflict of interest and D&O certification is managed [through this solution]. It ends up streamlining that audit. It also reduces your compliance cost as it automates your record keeping and mitigates the personal D&O liability.

The need for efficiency and security drove the implementation. There is sensitive information in the D&O questionnaires. The Nasdaq solution was more cost-effective than the other solutions we evaluated.

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