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Serval

Published

May 7, 2026

In partnership with Wing VC's 2026 Enterprise Tech 30 list, Jacob Stauch, Founder & CEO of Serval, joins Nasdaq's Kristina Ayanian to discuss the unsolved IT problem behind Serval and how its agents now autonomously handle over 50% of certain IT tickets. Stauch shares how he balances autonomy with human oversight, what the future holds for ServiceNow and legacy ITSM incumbents, and whether the "SaaSpocalypse" is real.

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