Front

Dan O’Connell, CEO of Front, sits down with Nasdaq's Kristina Ayanian to discuss how the company is helping businesses drive efficiency without sacrificing the human touch in customer experience, and shares insights from Front’s "State of Service Expectations" report on turning customer service into a growth driver. They also explore the evolving role of AI in customer service, the leadership lessons learned during O'Connell's first year as CEO, and why now is a defining moment for "painkiller" startups like Front.