(RTTNews) - IBM (IBM) and Riyadh Air announced Riyadh Air as the world's first AI-native airline. IBM Consulting served as the orchestrator behind this AI vision. Riyadh Air is leveraging IBM Consulting's expertise, partner ecosystem, and IBM watsonx Orchestrate to operate as an AI-native enterprise.
The AI-driven operations provide the foundation to transform guest and employee experiences. Riyadh Air will introduce a personalized digital workplace powered by AI agents. The platform will give employees a single, chat-first entry point to HR, accelerating key employee and manager self-service capabilities as Riyadh Air doubles its workforce in the next 12 months. AI-enabled voice bots and agent assist will help customer care agents deliver personalized support using contextual data.
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