eGain is recognized as a Visionary in Gartner's Magic Quadrant for CRM Customer Engagement Centers, highlighting its innovative AI solutions.
Quiver AI Summary
eGain, a company specializing in AI knowledge management for customer service, has been recognized as a Visionary in the Gartner Magic Quadrant for CRM Customer Engagement Centers, as announced on December 13, 2024. The report evaluated 12 vendors based on 15 criteria, highlighting eGain's innovative Customer Engagement Suite, which utilizes Conversational and Generative AI. The suite includes three main components: AI Knowledge Hub, Conversation Hub, and Analytics Hub, all designed for effective digital omnichannel engagement. CEO Ashu Roy expressed pride in this recognition, noting the importance of innovative solutions like the eGain AI Agent and their flexible consumption models. The report is accessible to Gartner clients, while Gartner itself maintains that it does not endorse any specific vendor.
Potential Positives
- eGain has been recognized as a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center, highlighting its innovative position in the market.
- The eGain Customer Engagement Suite, powered by Conversational and Generative AI, is positioned as an award-winning solution for digital-first, omnichannel engagement.
- This acknowledgment by Gartner may enhance eGain's credibility and attractiveness to potential clients, leading to increased sales opportunities.
Potential Negatives
- The announcement of being named a Visionary in the Gartner Magic Quadrant may imply that eGain has not yet achieved a leading position, which could be viewed as a disadvantage compared to competitors who are ranked as Leaders.
- The phrasing around their client relationships and product offerings suggests they may be trying to compensate for potential weaknesses in their overall market position or product capabilities.
- The disclaimer from Gartner emphasizes that their positioning does not equate to an endorsement, which could reduce the perceived value of the recognition for potential clients and stakeholders.
FAQ
What is eGain's recognition in the Gartner Magic Quadrant?
eGain has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center as of December 11, 2024.
What technologies power the eGain Customer Engagement Suite?
The eGain Customer Engagement Suite is powered by Conversational and Generative AI, built on a trusted knowledge foundation.
What does the eGain Customer Engagement Suite include?
The suite comprises three hubs: AI Knowledge Hub, Conversation Hub, and Analytics Hub, designed for digital-first engagement.
Who is the CEO of eGain and what did they say about the recognition?
Ashu Roy, eGain's CEO, expressed pleasure at being named a Visionary and highlighted their innovative solutions.
Where can Gartner clients access the report?
Gartner clients can access the report through a provided link, specifically for Gartner research publications.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$EGAN Insider Trading Activity
$EGAN insiders have traded $EGAN stock on the open market 2 times in the past 6 months. Of those trades, 0 have been purchases and 2 have been sales.
Here’s a breakdown of recent trading of $EGAN stock by insiders over the last 6 months:
- ERIC SMIT (Chief Financial Officer) has traded it 2 times. They made 0 purchases and 2 sales, selling 23,461 shares.
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$EGAN Hedge Fund Activity
We have seen 34 institutional investors add shares of $EGAN stock to their portfolio, and 55 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
- ACUITAS INVESTMENTS, LLC removed 110,709 shares (-100.0%) from their portfolio in Q2 2024
- WORTH VENTURE PARTNERS, LLC removed 57,412 shares (-100.0%) from their portfolio in Q2 2024
- ARROWSTREET CAPITAL, LIMITED PARTNERSHIP added 55,827 shares (+88.2%) to their portfolio in Q3 2024
- SUSQUEHANNA INTERNATIONAL GROUP, LLP removed 52,188 shares (-100.0%) from their portfolio in Q3 2024
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- STATE OF TENNESSEE, DEPARTMENT OF TREASURY removed 40,601 shares (-100.0%) from their portfolio in Q3 2024
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Full Release
SUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Published on December 11, 2024, the report evaluated 12 vendors who satisfied inclusion requirements, based on 15 criteria.
Powered by Conversational and Generative AI and built on a trusted knowledge foundation, the
eGain Customer Engagement Suite
is an award-winning solution for digital-first, omnichannel engagement. It comprises three capability-rich hubs—
AI Knowledge Hub
,
Conversation Hub
, and
Analytics Hub
—built on a composable experience platform.
“We are pleased to be named a Visionary in the Gartner report,” said Ashu Roy, eGain CEO. “Our clients value market-leading innovation, most recently with the
eGain AI Agent
launch, and easy consumption models such as
Innovation in 30 Days
™ and
SafeSwitch
™.”
Gartner clients can click
here
to access the report.
GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About eGain
eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit
www.eGain.com
for more info.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain Media Contact
Press@egain.com
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The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.
