Nasdaq Client Connect Trading Technology

    Trading and Clearing Technology

    Nasdaq Client Connect

    A digital service portal that enables exchanges and clearinghouses to optimize operational efficiency and customer experience.

    Providing a unified service storefront across multiple touchpoints

    Market participants increasingly expect modern, user-friendly interfaces when interacting with exchanges and clearinghouses. In addition, by digitalizing service interactions and empowering clients with access to their data and self-services, market operators can make extensive efficiency improvements.

    Nasdaq Client Connect is a comprehensive digital service portal facilitating customer-centric and efficient services. Originally developed for Nasdaq’s Global Market Services, Nasdaq Client Connect is offered as a white label solution that can be configured and branded to serve as an exchange or clearinghouse’s unified customer service storefront across functions and touchpoints. It currently serves hundreds of member firms, ISVs and market data vendors at Nasdaq’s European and U.S markets, offering globally recognized interfaces and a vivid, client-driven product roadmap.

    Nasdaq Client Connect - Transform Client Relationships While Improving Efficiency

    Learn how Nasdaq Client Connect enables market operators and clearinghouses to provide user-friendly service interactions across a variety of stakeholders, functions, and roles, while simultaneously improving operational efficiency.

    Learn how Nasdaq Client Connect enables market operators and clearinghouses to provide user-friendly service interactions across a variety of stakeholders, functions, and roles, while simultaneously improving operational efficiency.

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    Client Connect Benefits

    Improve customer satisfaction & efficiency with digital services

    Empower clients with self-services

    Give members access to view, verify, and update technical configurations and membership data, and submit and track service requests at their own convenience.

    Operational efficiency & service quality

    Reduce response times, risk of errors, and the time your service teams spend on low-touch, standard tasks with automation and introduction of self-services.

    Secure & user-friendly interfaces

    Users access the portal with two-factor authentication via a web-based user interface or via Rest API.

    Full traceability

    All activities and interactions are stored in encrypted logs, providing full traceability in a centralized audit trail.

    Manage onboarding & compliance

    Automate onboarding of new members and compliance-related processes with efficient workflows.

    Streamline reporting & information distribution

    Efficiently and securely share reports, files, invoices, and product updates with your clients and other stakeholders.

    Globally recognized

    Benefit from a solution that is already used by hundreds of member firms, data vendors, and ISVs at Nasdaq’s European and US markets.

    A unified service storefront

    Configure and apply your branding to the portal to serve as your service storefront across multiple touchpoints.

    Empower clients with self-services

    Give members access to view, verify, and update technical configurations and membership data, and submit and track service requests at their own convenience.

    Operational efficiency & service quality

    Reduce response times, risk of errors, and the time your service teams spend on low-touch, standard tasks with automation and introduction of self-services.

    Secure & user-friendly interfaces

    Users access the portal with two-factor authentication via a web-based user interface or via Rest API.

    Full traceability

    All activities and interactions are stored in encrypted logs, providing full traceability in a centralized audit trail.

    Manage onboarding & compliance

    Automate onboarding of new members and compliance-related processes with efficient workflows.

    Streamline reporting & information distribution

    Efficiently and securely share reports, files, invoices, and product updates with your clients and other stakeholders.

    Globally recognized

    Benefit from a solution that is already used by hundreds of member firms, data vendors, and ISVs at Nasdaq’s European and US markets.

    A unified service storefront

    Configure and apply your branding to the portal to serve as your service storefront across multiple touchpoints.

    It has helped us improve our customer support, reduce response times, and provide our market participants with all necessary information and configuration services at their fingertips while greatly improving our operational efficiency.

    Case Study

    Digitalizing Member Services at Nasdaq's European Markets

    When Nasdaq’s European Markets introduced a digital Member Portal for the participants of its exchanges and clearinghouse, they wanted to digitalize service and support interactions to improve transparency, service quality, and operational efficiency. Today, the system operates as the digital service interface across a range of functions, and it’s also been rolled out in Nasdaq’s US markets.

    2022 Outlook: Key Technology Trends Impacting Market Infrastructure Organizations

     

    Nasdaq Head of Market Platforms Magnus Haglind joins Jill Malandrino on TradeTalks to discuss key technology trends that may impact Market Infrastructure Organizations globally.

    JAN 19, 2022.

     

    Nasdaq Head of Market Platforms Magnus Haglind joins Jill Malandrino on TradeTalks to discuss key technology trends that may impact Market Infrastructure Organizations globally.

    JAN 19, 2022.

    Talk to your members and clients about how you can service them better and what drives operational burdens on their side. Their feedback can help you prioritize the next steps in your journey.

    The Journey to Digital Member Services

    Get started with Nasdaq

    Contact us to learn how Nasdaq Client Connect can help you improve efficiency and customer satisfaction.

    Resources

    More Information

    Marketplace Technology

    Seamless integration with NFF trading & clearing solutions

    Colleagues standing and chatting around desk

    For Trading

    Trading and Matching Technology

    Manage the full range of trading functions - from price formation to order matching - in one solution with robust functionality supporting trading in any asset.

    Female colleagues talking over conference table

    For Clearing

    Nasdaq Clearing Technology

    Leverage high-velocity, real-time, cross-asset class clearing and settlement with Nasdaq's Clearing Technology.

    Member Portal (European Market)

    LOOKING FOR THE NASDAQ MEMBER PORTAL (EUROPEAN MARKET PARTICIPANTS)?

    Member Portal (US)

    LOOKING FOR THE NASDAQ CUSTOMER PORTAL (US MARKET PARTICIPANTS)?