TD Wins 2024 FICO Decisions Award for its Achievements in Fraud Management




  • TD and FICO are working together to enhance the Bank's data-driven fraud detection and prevention capabilities.
  • FICO® Platform and the TD North American Fraud Detection Platform also support real-time fraud health monitoring that is helping the Bank keep a constant pulse on fraud trends and new threats.

At its annual FICO® World conference today, global analytics software leader FICO announced TD, a leading North American bank with over 27.5 million customers has won a 2024 FICO® Decisions Award for Fraud Management. TD collaborated with FICO to support the development of the TD North American Fraud Detection Platform that integrates real-time customer and financial payments data to power advanced fraud-detection capabilities.

TD worked closely with FICO to help enhance the Bank’s data-driven fraud detection and prevention measures. Within 12 months, TD successfully established a new enterprise capability by leveraging the real-time, data-driven analysis, modeling and advanced analytics, and AI-powered capabilities of FICO® Platform.

Anchored within the Bank's Fraud Performance and Operations teams, the implementation of FICO Platform and the TD North American Fraud Detection Platform involved more than a dozen business units across the Bank, working together – all of which are focused on supporting TD customers at a time when the pace of change is moving faster than ever, and the tactics used by fraudsters continue to evolve.

“I am thrilled by the work that our dedicated teams have done together to advance our data-driven fraud detection capabilities. Utilizing our combined technical skills and platform insights, our teams are focused on helping to protect and empower our customers,” said Sophia Leung, senior vice president, Protect Platform, TD.

FICO® Platform and the TD North American Fraud Detection Platform will also support real-time fraud health monitoring that is helping the Bank keep a constant pulse on fraud trends and new threats that impact the Bank now or in the future.

A recent study from FICO highlighted that 69% of North American consumers rank good fraud protection as one of their top three considerations when choosing a financial services provider. By leveraging FICO Platform, TD Fraud Performance teams can make rule adjustments and contextualized assessments in real-time to combat fraud threats, and the TD Fraud Operations teams can respond and action alerts efficiently with relevant data at their fingertips.

“Answering the need for greater agility, building greater intelligence in fraud monitoring and improving customer experiences, TD set out to evolve their fraud monitoring and detection capabilities,” said Nikhil Behl, chief marketing officer and executive vice president at FICO. “FICO Platform’s unique analysis and data orchestration capabilities have empowered TD to uplift their fraud detection, prevention and management capabilities."

“One of the biggest impacts that TD experienced in its use of FICO Platform was its ability to understand the specific data and insights that create meaningful and important impacts throughout its analysis,” added Eric Kavanagh, CEO Bloor Group, host of InsideAnalysis and one of the FICO Decisions Award judges. “With these insights, TD has been able to select the best data to inform their assessments without incorporating unnecessary data ‘noise’ into the workflow, allowing for faster deployment of fraud-prevention solutions.”

For more information:

About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group ("TD" or the "Bank"). TD is the sixth largest bank in North America by assets and serves over 27.5 million customers in four key businesses operating in a number of locations in financial centres around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust and TD Auto Finance Canada; U.S. Retail, including TD Bank, America's Most Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in The Charles Schwab Corporation; Wealth Management and Insurance, including TD Wealth (Canada), TD Direct Investing, and TD Insurance; and Wholesale Banking, including TD Securities and TD Cowen. TD also ranks among the world's leading online financial services firms, with more than 17 million active online and mobile customers. TD had $1.91 trillion in assets on January 31, 2024. The Toronto-Dominion Bank trades under the symbol "TD" on the Toronto and New York Stock Exchanges.

About the FICO® Decisions Awards

The FICO Decisions Awards recognize organizations that are achieving remarkable success using FICO solutions. A panel of independent judges with deep industry expertise evaluates nominations based upon measurable improvement in key metrics; demonstrated use of best practices; project scale, depth and breadth; and innovative uses of technology. The 2024 judges are:

  • Andrew Birmingham, editor, Mi3
  • Eric Kavanagh, CEO Bloor Group and host, InsideAnalysis
  • Elizabeth Lumley, deputy editor, The Banker
  • Paul Mah, senior editor, CDO Trends
  • Laura Martins, editor, IT Forum
  • Paul Robinson, VP credit management at Canadian Tire Bank (previous winner)
  • Shiv Sehgal, EVP audience analytics at RSG Media (previous winner)
  • Nick Vitchev, director at Chartis

The winners of the FICO Decisions Awards are spotlighted at FICO® World 2024, April 15April 18, 2024 in San Diego, California

About FICO

FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and has been made available in over 40 other countries, improving risk management, credit access and transparency. Learn more at

FICO is a registered trademark of Fair Isaac Corporation in the US and other countries.

Julie Huang FICO

Laura Butcher TD

Source: FICO

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