Retailers see biggest-ever Cyber Monday after record online Black Friday

Credit: REUTERS/Sarah Silbiger

U.S. retailers kicked off Cyber Monday by launching a slew of deals earlier than usual over the weekend, seeking to sustain the momentum of a record $11.6 billion in online sales on Thanksgiving and Black Friday.

Adds analyst comment, details on outages, graphic

Dec 2 (Reuters) - U.S. retailers kicked off Cyber Monday by launching a slew of deals earlier than usual over the weekend, seeking to sustain the momentum of a record $11.6 billion in online sales on Thanksgiving and Black Friday.

Shoppers already had nearly a month of sales promotions as retailers look to draw out a holiday season that on paper is six days shorter this year due to a late Thanksgiving.

But estimates from Adobe Analytics on Sunday predicted the opening weekend of U.S. retailers' crucial holiday season would set a new record of almost $30 billion in sales, with Cyber Monday - now traditionally the U.S. economy's biggest online shopping day - alone expected to reach $9.4 billion.

Amazon.com Inc AMZN.O and other traditional retailers such as Target Corp TGT.N and Walmart WMT.N have beefed up delivery services to fulfill online orders faster as more customers shop on their mobile phones and tablets at home.

"We expect Cyber Monday to be the second most popular day of the five-day shopping period, mostly driven by mobile traffic, Cowen analyst Oliver Chen said.

Digital sales this year are also likely to get a big boost from orders through social media platforms like YouTube, WeChat, Instagram and Facebook.

"Brands and retailers will feel the effects of a Gen Z with even greater purchasing power," said Rob Graf, vice president of strategy and insights at business software provider Salesforce.

"They are also pushing the boundaries of where actual purchases will happen."

This year, Target made free shipping available to all its customers throughout the shopping season, while Walmart offered shoppers the option of free two-day shipping or in-store pickup on the same day.

A clear winner so far of the early deals and ramped up preparation for the holidays, were retailers with greater online presence or those who had services such as "buy online and pick up at store".

The National Retail Federation estimates nearly 69 million Americans will scour the web for deals on everything from Apple Airpods Pro and homeware to toys, and Adobe estimates sales of $9.4 billion would be a 19% increase on the same day a year ago.

For interactive graphic, click link: https://tmsnrt.rs/2ODjISG

Target on Black Friday announced that it would kick off a week of online discounts a day before, while Kohl's Corp KSS.N started online deals on Saturday, with deeper discounts on Monday.

However, the deluge of online orders are pressuring websites, some of which have experienced outages and other technical glitches.

Costco's website went down for a brief period early on Thanksgiving Day, while Danish jewelry maker Pandora PNDORA.CO had Black Friday payment issues at U.S. and Canadian concept stores.

"#CyberMonday2019 The day of the year 85% of the U.S. population pretends to actually be working," tweeted Erika Mayor, a user in Miami.

Retailers Set For Record Cyber Mondayhttps://tmsnrt.rs/34GvCRt

(Reporting by Aishwarya Venugopal in Bengaluru; editing by Patrick Graham, Bernard Orr)

((Aishwarya.Venugopal@thomsonreuters.com; within U.S. +1-646-223-8780; outside U.S. +91 80 6749 1017;))

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.

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