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REPORT: Time Warner Cable, Charter Communications Inc Routinely Overcharge Customers

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A new investigation has found that Charter Communications Inc and Time Warner Cable, which is now owned by the former, routinely overcharge their customers.

The investigation was conducted by the U.S. Senate and it took six years to complete. It discovered that Charter and Time Warner Cable would identify overcharges to customers, but wouldn't take action to refund them .

The investigation included three other cable and satellite providers. They were Comcast Corporation ( CMCSA ), AT&T Inc.'s ( T ) DirecTV and DISH Network Corp ( DISH ). It found that both Dish and Comcast automatically gave credit and refunds to customers that have been overcharged, reports The Columbus Dispatch .

During the first four months of 2016, Time Warner Cable overcharged customers by $640,000 and should reach $1.9 million by the end of the year. Charter overcharged customers by $442,691 a month and it's estimated it will be $4.5 million at year's end, reports CIO .

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The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.

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