Nasdaq Boardvantage® wins 2018 International Best in Biz Awards for Excellence in Customer Service
Nasdaq Boardvantage, a SaaS-based solution that offers enhanced governance and collaboration services for boards, committees, and senior leadership, has been recognized for excellence in customer service by the 2018 International Best in Biz Awards, winning the “Most Customer Friendly Company of the Year” category for medium and large cap companies.
Nasdaq Boardvantage was recognized out of a field of more than 300 public and private companies from 35 countries. Winners in the 6th annual Best in Biz Awards program were determined based on scoring from an independent panel of judges, comprising journalists from top-tier publications and media outlets from 12 countries.
“We are incredibly honored to be recognized by Best in Biz Awards for our continued efforts to deliver a best-in-class customer service program to our global client base of over 130,000 product users in over 70 countries. This award exemplifies our relentless client focus and the professional support delivered by our exceptional client service team,” said Stacie Swanstrom, Executive Vice President and Head of Nasdaq Corporate Solutions.
The customer service team at Nasdaq Boardvantage places a particular focus on providing quality service in a timely manner. Each member of the Nasdaq Boardvantage client support team completes hundreds of hours of specialized training and is evaluated for accuracy, promptness and professionalism. Nasdaq Boardvantage’s attention to responsiveness was specifically highlighted by the judges:
- 95% of in-bound calls answered within 30 seconds
- 98% of in-bound calls answered within 60 seconds
- Average speed to answer in-bound calls: 10 seconds
More than 130,000 corporate users in over 70 countries, including over 50 percent of the Fortune 500, rely on Nasdaq’s board portal platforms to streamline and ensure confidentiality of meetings, accelerate decision-making, and strengthen governance. Nasdaq is proud of its unique user universe, which includes CEOs, corporate secretaries, business leaders, general counsels, chief risk officers, directors, and board chairs from a diverse mix of corporate clients including: public and private companies, non-profit organizations, law firms, private equity firms, universities, and hospital systems, among others.
For more information on Nasdaq Boardvantage, please visit: http://business.nasdaq.com/intel/Boardvantage/index.html.
The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.