MNDY

Monday.com (MNDY) Q1 2024 Earnings Call Transcript

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Monday.com (NASDAQ: MNDY)
Q1 2024 Earnings Call
May 15, 2024, 8:30 a.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:


Operator

Thank you for standing by. My name is Mark, and I will be your conference operator today. At this time, I would like to welcome everyone to the monday.com first quarter fiscal year 2024earnings conference call All lines have been placed on mute to prevent any background noise.

After the speaker remarks, there will be a question-and-answer session. [Operator instructions] I would now like to turn the call over to Byron Stephen, vice president of investor relations. Please go ahead.

Byron Stephen -- Vice President, Investor Relations

Hello, everyone, and thank you for joining us on today's conference call to discuss the financial results for monday.com's first quarter fiscal year 2024. Joining me today are Roy Mann and Eran Zinman, co-CEOs of monday.com; and Eliran Glazer, monday.com's CFO. We released our results for the first quarter of fiscal 2024 earlier today. You can find our quarterly shareholder letter along with our investor presentation and a replay of today's webcast under the news and events section of our IR website at ir.monday.com.

Certain statements made on the call today will be forward-looking statements, which reflect management's best judgment based on the currently available information. These statements involve risks and uncertainties that may cause actual results to differ from our expectations. Please refer to our earnings release for more information on the specific factors that could cause actual results to differ materially from our forward-looking statements. Additionally, non-GAAP financial measures will be discussed on the call today.

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Reconciliations to the most directly comparable GAAP financial measures are available in the earnings release and the earnings presentation for today's call, which are posted on the investor relations website. Now, let me turn the call over to Roy.

Roy Mann -- Co-Chief Executive Officer

Thank you, Byron, and thank you, everyone, for joining us today. Following an exceptional year of growth and progress, we are thrilled to report that 2024 is off to another strong start. In the first quarter, monday.com showcased outstanding business and financial performance, highlighted by increasing adoption of our new products, robust revenue growth, and record-level free cash flow. Underlying product demand remained strong across all business segments.

Despite lingering macroeconomic uncertainties, customers continued to build on the Work OS platform due to our ability to streamline workflows, enhance collaboration, and drive efficiency, ultimately empowering organizations to adapt and thrive in challenging environments. One of the key drivers behind our remarkable Q1 performance was the adjustments made to our pricing model. As a reminder, our pricing model structure is being rolled out in waves. For new monday customers and those billed monthly, new pricing took effect in Q1, while other customers will see updated pricing upon renewal.

So far, the results from our new pricing structure have exceeded our initial projections, underscoring the strong value proposition of our products. We are particularly pleased with the initial churn data. Overall gross retention reached an all-time high in Q1, continuing its upward momentum over the past year. Let me now turn it over to Eran to walk you through some of our product highlights.

Eran Zinman -- Co-Chief Executive Officer

Thank you, Roy. In Q1, our vision of becoming the go-to work platform for businesses took a significant step forward with the opening of monday sales CRM and monday dev to all customers. The response has been incredibly positive with both products showing accelerating account growth in Q1. In addition, we remain on schedule to launch the new monday service product in late 2024.

Looking ahead, we are committed to further investment and promotion of all our current and upcoming products to address the needs of customers of all types and sizes. Our mission, to empower anyone with the ability to harness AI, continues to make progress. Building upon a successful launch of our AI system, we recently introduced enhanced AI capabilities, including AI automations, smart columns, and AI-powered templates. These new features enable customers to leverage the power of AI throughout our Work OS platform, unlocking significant business value and seamlessly integrating AI into their daily workflows.

Looking ahead, we remain steadfast in our commitment to driving growth at scale, delivering value to our customers and shaping the future of work through innovation and excellence. Our focus on product innovation, customer success, and operational efficiency will continue to drive momentum and position us for success in 2024 and beyond. With that, I'll now turn it over to Eliran to cover our financials and guidance.

Eliran Glazer -- Chief Financial Officer

Thank you, Eran, and thank you, everyone, for joining our call. Today, I'll review our first quarter fiscal 2024 results in detail and provide updated guidance. Fiscal year '24 is off to another strong start. Total revenue in Q1 '24 came in at 216.9 million, up 34% from the year-ago quarter.

Our overall net dollar retention rate was stable in Q1 '24 at 110%, reflecting the recent pricing updates and strong down-market demand for our Work operating system products. We currently anticipate a reported MDR to remain stable throughout fiscal year '24 with an expected small improvements by the end of the year. As a reminder, our net dollar retention is a trailing four quarter weighted average calculation. In Q1, we updated our list prices to better align with the increased value provided by our Work OS platform and product suite to our customers.

These adjustments have outperformed our initial forecast, and we now anticipate they would generate approximately $25 million in revenue for fiscal year 2024. For the reminder of the financial metrics disclosed, unless otherwise noted, I will be referencing non-GAAP financial measures. We have provided a reconciliation of GAAP to non-GAAP financials in our earnings release. First quarter gross margin was 90%.

In the medium to long term, we continue to expect gross margin to remain in the high 80s range. Research and development expense was 34.8 million in Q1 '24, or 16% of revenue, compared to 18% in Q1 '23. Sales and marketing expense was 120.8 million in Q1 '24, or 56% of revenue, compared to 63% in Q1 '23. G&A expense was 17.6 million in Q1 '24, or 8% of revenue, compared to 10% in Q1 '23.

Net income was 31.7 million in Q1 '24, up from 7.2 million in Q1 '23. Diluted net income per share was $0.61 in Q1 '24, based on 52 million fully diluted shares outstanding. Total employee headcount was 1,987, an increase of 133 employees since Q4 '23. We expect to ramp throughout fiscal year '24, with continued focus on our R&D, product and sales teams as we build out our platform and product suite.

Moving on to the balance sheet and cash flow. We ended the quarter with 1.22 billion in cash and cash equivalents up from 1.12 billion at the end of Q4 '23. In Q1 '24, free cash flow was a record of 89.9 million, and free cash flow margin as defined as free cash flow as a percentage of revenue was 41%. Free cash flow is defined as net cash from operating activities, less cash used for property and equipment and capitalized software costs, excluding nonrecurring items.

Now, let's turn to our updated outlook for fiscal year 2024. For the second quarter of fiscal year '24, we expect our revenue to be in the range of 226 million to 230 million, representing growth of 29% to 31% year over year. We expect non-GAAP operating income of 17 million to 21 million and an operating margin of 8% to 9%. We expect free cash flow of 47 million to 51 million and free cash flow margin of 21% to 22%.

For the full year 2024, we expect revenue to be in the range of 942 million to 948 million, representing growth of 29% to 30% year over year. We expect full year non-GAAP operating income of 77 million to 83 million and an operating margin of 8% to 9%. We expect full year free cash flow of 238 million to 244 million and free cash flow margin of 25% to 26%. I'll now turn it over to the operator for your questions.

Questions & Answers:


Operator

[Operator instructions] Your first question comes from the line of Pinjalim Bora with JPMorgan. Please go ahead.

Pinjalim Bora -- JPMorgan Chase and Company -- Analyst

Great. Hey, thanks for taking the questions. Congrats on a pretty solid quarter here. I want to ask you on the CRM and dev side, the traction there is palpable.

It seems like you're adding more CRM and dev accounts in Q1, more than that of Q4 or even a year ago that's in a very tough SMB environment. Help us understand what is driving that. Are people kind of consolidating on monday for these functional use cases, saving them money overall? Are these accounts new accounts largely? Or are you seeing existing accounts at CRM and dev? And how should we think about the contribution for these products for this year?

Eran Zinman -- Co-Chief Executive Officer

Hi, Pinjalim. This is Eran. So, yeah, we see great traction both for our CRM product and dev product. I think it's a combination of -- you know, traditionally, Q1 is a strong quarter for us in terms of customer acquisition.

So, I think that drove some of the increase in terms of net new customers. In addition to that, the products are open to all customers. So, we've seen more cross-sell from existing customers. I would say that in both of monday dev and monday CRM, we're also climbing and acquiring larger and larger customers over time.

So, obviously a lot of SMBs, and we see still strong demand from SMBs across all products, but also adding more features and functionality. Over time, we'll be able to bring larger and larger customers to use those products. So, I think it's a combination of multiple factors, but overall, we're very happy with the progress with both of those products and the traction we see from our customers.

Pinjalim Bora -- JPMorgan Chase and Company -- Analyst

Yep, understood. One question for Eliran. Sorry, were you saying something?

Eliran Glazer -- Chief Financial Officer

Yeah, sure. Go ahead, Pinjalim.

Pinjalim Bora -- JPMorgan Chase and Company -- Analyst

OK. Another question for Eliran. Eliran, you took up the pricing assumption. Trying to understand from the new customers, did you see any kind of a benefit from pricing in Q1? I'm trying to understand the NDR commentary.

I think last time you said that the NDR will uptick in the second half. Now, it seems like you're talking about more of a small uptick at the end of the year. But pricing seems like it's doing well. I'm trying to understand if -- and you're taking the overall guidance up and flowing through the beat for Q1.

So, I'm trying to understand the NDR commentary versus kind of the pricing benefits you're seeing.

Eliran Glazer -- Chief Financial Officer

Hey, Pinjalim, sure. It's Eliran. So, just maybe to mention that the majority of the NDR improvement for fiscal year '24 is related to pricing. And because we initiated the new pricing in February, it was mostly for the monthly ones that actually benefit from the price increase.

The rest of the annual contracts are going to be 12 -- throughout 2024. So, we believe that still you have to be seeing what would be the impact as these customers continue to renew the annual subscribers. So, that is why we kind of took an approach with regards to the NDR. Potentially the uptick is going to be later throughout this year.

Operator

Your next question comes from the line of Brent Bracelin with Piper Sandler. Please go ahead.

Brent Bracelin -- Piper Sandler -- Analyst

Thank you. Good morning here. I wanted to start out with the improvement you saw in gross retention despite a pretty challenging macro here and some of the pricing updates. What's driving the improvement in retention given some challenges that you typically expect here? Is it just tied to some of these workflows that you're embedded that people are seeing good value out of? Walk me through the improvement in your retention that you're seeing and what's driving that.

Thanks.

Eliran Glazer -- Chief Financial Officer

Brent, it's Eliran. So, there are a few reasons for the improvement. One is we continue to go upmarket with larger accounts, larger customers. So, this is a more stabilized kind of customers with a better profile.

The second thing I would assume that the price increase that we did potentially the customers that used to be the ones that did not decide they would like to continue to be customers of monday probably churned and we remained, with again a better customer on the platform. The third thing is what Eran mentioned earlier. I believe that the new products that we launched, CRM, dev, are now -- continue to gain traction within existing customer base and therefore they contribute to the fact that we are more stabilized with our customers. So, I think all of the above is actually creating a better profile of the retention on monday platform.

Brent Bracelin -- Piper Sandler -- Analyst

Helpful color. And then, my quick follow-up here is around linearity. Just given the macro uncertainty, what was the linearity you saw in kind of the quarter? It sounds like Q2 is off to a pretty healthy start, too. So, any color on month-to-month linearity that surprised either way?

Eliran Glazer -- Chief Financial Officer

Sure. So, I think few comments. We believe that the current macro economy will remain choppy by the end of the year. You know, it doesn't mean that it's going to get any better, but it doesn't mean that it's going to get any worse.

I think that we post our Q1 successful pricing adjustment. We have more confidence on the results that we presented when we did the investor day back in December, the best case scenario. So, all in all, in terms of linearity, we see a positive momentum throughout the year also, you know, impacted by strong performance and the price increase in Q1. You know, yet to be seen how it's going to be with the annual subscribers, but overall positive momentum throughout the year, and this is why we have increased guidance and improved margins.

Operator

Your next question comes from the line of Jackson Ader with KeyBanc Capital Markets. Please go ahead.

Jackson Ader -- KeyBanc Capital Markets -- Analyst

Thanks for answering our questions, guys. The first one is maybe on customer acquisition costs, the non-GAAP sales and marketing tick-down in terms of the growth rate relative to the last couple of quarters. So, just curious what you're seeing in the performance marketing channel from some of your competitors, either up or down market?

Roy Mann -- Co-Chief Executive Officer

Hey, it's Roy. So, what we see in performance marketing, I think the most -- and the biggest influence in Q1 is that we always boost marketing spending Q1. It's like something we've done over the years and Q1 here wasn't different. But, also we do see more competition in some areas.

Some have pulled in, then pulled back. So, I think it made us stay within the same boundaries we feel comfortable with. We didn't, you know, chase them or downgrade it, so there is slightly more competition this quarter than before.

Jackson Ader -- KeyBanc Capital Markets -- Analyst

OK. All right. Great. That makes sense.

And then I'm curious on the CRM and the dev tools. Does one of them end up lending itself to better cross-sell or upsell with work management than the other?

Eran Zinman -- Co-Chief Executive Officer

Yeah, I can take it. Hi Jackson, it's Eran. So, would you see any one of those tools perform better compared to the other one, both in terms of CRM and dev, we see good traction and customers adding more products over time. The same goes from work management itself.

We see customers starting to use CRM and dev, let's say roughly the same ratio. So, we don't see any significant change. I will say that we're very encouraged from the fact customers are trying more products over time. And again, now the products are all out to the entire population and we have more opportunity to do cross-sell.

And over time, we hope that we'll be able to land bigger and bigger deals in both of those products, like we've done with work management in the past.

Roy Mann -- Co-Chief Executive Officer

Hey, I can add. It's Roy. We do see a different behavior within larger, smaller customers, whereas smaller customers tend to adopt more quickly other products and larger ones it requires like more time or effort.

Operator

Your next question comes from the line of Arjun Bhatia with William Blair. Please go ahead.

Arjun Bhatia -- William Blair -- Analyst

Perfect. Thank you guys and nice job here on a strong start to the year. Maybe if I can start with just the competitive environment. Certainly, you had really strong Q1 results.

It seems like pricing is contributing to that, but core demand also seems strong. And what we're hearing from other software vendors is that the SMB market is certainly a little bit choppy. So, I'm curious how you're thinking of the shift in competitive dynamics in the industry. I think you've been taking share over the last several quarters, but when you look out at your competitors, how has behavior changed? Are customers consolidating more? Talk us through some of the trends that you are seeing that's enabling the growth here.

Eran Zinman -- Co-Chief Executive Officer

Sure. Hi, Arjun. It's Eran. So, maybe I will start with the SMBs.

As you know, since we reported Monday, SMB continued to be a very strong segment. It's around 45% for total overall, and we continue to invest significantly in performance marketing always in Q1 alongside mid-market and enterprise to maintain this. In addition, I think that what we mentioned earlier, the new product are resonating well with SMB customers, both CRM and dev, together with the features and functionalities that we are introducing to the market. Also, we were encouraged by the fact that when we did the pricing adjustment.

We didn't see a reaction that was overstated, but actually better than what we anticipated, so it's also kind of regained confidence in the SMB segment. And one thing that, you know, your peers you mentioned in terms of competition, our peers mentioned in the past that they are focusing more on SMB -- sorry, on upmarket enterprise accounts. And I think, which allows us to focus even more on SMBs and gain market share. So, all in all, in terms of competition, I feel we are in a very good place with regards to SMBs, and we have no major concerns, you know, versus the other players.

Arjun Bhatia -- William Blair -- Analyst

Perfect. Very helpful. Thanks, Eran. And then, the other one, you launched several new kind of AI capabilities.

This quarter is -- I read about some of them in the shareholder letter. But when you think about the impact, I know it's still early, but the impact that AI is having in your customer base, I'm curious how you are seeing adoption and usage of those capabilities. And then, right around -- when you think out longer term, how much do you think these new capabilities are going to make it easier for users and customers to build on top of monday, and what do you think that does from just a user adoption as you think out over the next year or two here?

Roy Mann -- Co-Chief Executive Officer

Hi, it's Roy. So, we just rolled out the initial phase of our AI building blocks, like we talked about in investor day. And we see great initial results from that, because people actually use it to build new workflows, and they really harness the power of AI to do a lot of stuff they would normally do themselves. Regarding to your questions about platform adoption, I think like AI plays two parts.

One is giving people, our customers, more capabilities and making them stickier and increasing automations and a lot of things they can now do with the platform. But also adopt the platform itself and do a lot of like, let's say, harder tasks for them, like creating formulas, like building boards, connecting things, and also suggesting things they might do. So, that's like another direction we're always pushing toward. So yes on both.

And like in the next year or so, we expect the adoption to increase dramatically and that our customer base will adopt all those capabilities.

Operator

Your next question comes from the line of Kash Rangan with Goldman Sachs. Please go ahead.

Kash Rangan -- Goldman Sachs -- Analyst

Hello. Thank you very much, Roy, Eran, and Eliran. Congratulations on the quarter. Very few companies have been able to put up the kind of numbers that you have in this Q1.

So, really, kudos to you guys. My question is in regards to the move up market to the enterprise, I mean very, very few companies move this effectively and rapidly up market and maintain the performance. When I look at your 50K-plus customers, 100K-plus customers, the net new ARR growth is phenomenal. The revenue growth there is phenomenal, while you still continue to maintain your pace in the lower end of the market.

So, the question is, what are the products that are being taken up by the larger enterprise customers? Are there deployment differences in what they are consuming and the potential for more revenue within the installed base because it just looks like it's just getting started in the up market motion. So, 50K, 100K, any changes you are making to go more deliberately and become a big player in this market? Also, one for Eliran, sorry, your net expansion rates in the 50K plus cohort look very solid. As your business really tilts more and more toward the 50K plus cohort, shouldn't this be an encouraging sign for overall net expansion rates improving for the company in the quarters ahead? Thank you so much.

Eran Zinman -- Co-Chief Executive Officer

Yeah. Hi, Kash. This is Eran. So, look, I think in terms of CRM and dev, it's mostly SMBs now.

And I think with work management, we really were able to and it's a huge challenge, it's a greater product that is suitable for SMBs but also can scale for the enterprise customers. And we managed to do that. It was very focused effort from our side and very important for us and we actually -- this is how we built the company. So, we can hear the voice and the feedback from both the SMBs and the larger enterprises.

And we're going to do and apply the same secret sauce to our CRM and dev products, because we understand how important it is, not just to scale up market, but also to keep that traction of our SMB customers. It's such an important funnel for us. So, basically, this is how we think about this new product and we're applying the same methodology that we've done to work management. And overall, having that product suite really helps also scale into the enterprise because they can use multiple products and deploy multiple products at the same time which really contributes toward our NDR in the larger customers.

So, that's how we see it in terms of the multi-product.

Eliran Glazer -- Chief Financial Officer

And maybe I will follow-up on Eran, Kash. Hi. To your next question. So, maybe just to add, we continue to invest in the platform itself and add more capabilities in order to support the scale of the enterprise customers.

Just as a reminder, mondayDB is going to continue to develop and evolve again to help us scale with larger customers. We're adding additional features and functionalities like add-ons, all kinds of functionalities that will be more suitable for the enterprise customers that some of our peers already have. So, this is an area of investment. Now, to your question, we continue to go upmarket and what it means to us, so I think for us, Kash, we are consistent with the fact that we are saying.

Look, we are servicing all of the segments. We care about SMBs, we care about the mid-market because we think there is a huge opportunity there, but we also want to make sure that we go upmarket because this is a more -- in terms of retention, stickiness and larger and larger deals, I think this is something that you would like also to see coming in the next few quarters. And I think this year, with the price increase and everything that we're introducing to the market by the end of the year after we roll out most of the price increase and to see what would be the reaction of the bigger and larger customers. We will have more confidence on and have better visibility on the future years.

But, you know, this is a journey. So, currently the direction looks very good. But again, we have to see how it progress throughout the year.

Kash Rangan -- Goldman Sachs -- Analyst

Congrats, Eliran, on growth and free cash flow margins. That's phenomenal. Thank you so much, guys.

Eliran Glazer -- Chief Financial Officer

Thank you.

Operator

Your next question comes from the line of DJ Hynes with Canaccord Genuity. Please go ahead.

DJ Hynes -- Canaccord Genuity -- Analyst

Hey, guys. I'll echo everyone else sentiments. Congrats, it's a great quarter. Eran, maybe I can start with you just in terms of progress with the development of the service product offering, things on track there.

And I guess, broadly, anything you are seeing in the base in terms of usage patterns or any other observations that make to more or less confident in the direction of product development?

Eran Zinman -- Co-Chief Executive Officer

Yeah. Hi, DJ. This is Eran. So, yeah, we're very excited for all of this service.

We're going to launch it toward the end of the year, end of 2024. We already have an alpha version. We are talking with a few customers that are now trying the product. And overall, like the reaction is very positive.

I can also mention we -- I think we mentioned this briefly in the investor today, but there's a lot of demand from our customer base toward the monday service, a lot of excitement, and I can share that the initial feedback from customers is very encouraging, so really excited for this. But, you know, obviously, it's a new product. It's going to take time to gain traction and momentum. But like I said, we're very excited for the release of that.

And I think that's another step toward our vision of managing the core of work. I feel that service, whether it's IT or HR requests or any other form of in-company ticketing system is such an important part of that vision. So, that's why we're very excited for that product release.

DJ Hynes -- Canaccord Genuity -- Analyst

Yeah, it makes sense. And then, Eliran, a follow-up for you. I think last quarter you told us 20% of the basis monthly, 80% is annual. That 80% where the price increase is kind of coming on a rolling basis.

Is there anything we should think about in terms of linearity of the renewal pool just in terms of tactically kind of where those price increases might impact the model as we look over the next four quarters?

Eliran Glazer -- Chief Financial Officer

Hey, DJ, it's a great question actually. Yes. So, we believe we're going to complete the rollout of the new pricing for the annual subscribers by H1 of next year. So, think about the next 12 months from now because we introduced it on late February.

Now, they are getting into -- upon renewal, we're going to see. So, probably the next 12 months to 15 months, this is when it's going to be completed.

Operator

Your next question comes from the line of Derrick Wood with TD Cowen. Please go ahead.

Derrick Wood -- TD Cowen -- Analyst

Great. Thanks, and congrats on a good quarter guys. Last quarter, you guys talked about softness in late December and into January with less seed expansion and still some seed downgrades happening. Sounded like things got better through the quarter.

Can you just comment on what you saw improve in February and March, and I guess since you're halfway through Q2 now, how demand trends have tracked quarter to date so far?

Eran Zinman -- Co-Chief Executive Officer

Yeah, Derrick, I can start. This is Eran and if anyone wants to follow-up. Yeah, I think previous quarter we're just were starting the year, we were kind of rolling out the price increase and I think there was a lot of uncertainty about the fact of that, like we mentioned in the previousearnings call it was the first time we ever raised prices for our customer base. I think what changed is two things.

One, we thought that the price increase was -- the reception for that from our customer base was very positive. We were even encouraged by the feedback and overall we saw lower churn profile, less downgrades than we expected, and great feedback from customers. So, I think that was very encouraging. In addition to that, we saw a great demand from all segments, including SMB in Q1 and overall strong momentum in the business.

And I think that would have to be more optimistic toward the end of the year and seeing great momentum, build it up throughout the year. I think that was fundamentally changed.

Eliran Glazer -- Chief Financial Officer

Maybe I will just add, this is Eliran, that, you know, the market is feeling consistent and choppy, but we feel like the momentum for us is relatively good and encouraged by what Eran said to the rest of the year.

Derrick Wood -- TD Cowen -- Analyst

Great. Maybe for Eliran, would you be able to quantify the benefit from price increases in the quarter? And remind us, I guess, you said $25 million tailwind this year. What was the previous assumption?

Eliran Glazer -- Chief Financial Officer

The previous assumption was between 50 to 20. Just as a reminder, this is revenue. Revenue is the derivative of the ARL. If you take very, by and large, you get the ARL throughout the year.

And the revenue is recognized on a monthly basis, this is something we increased the numbers. We feel now, this is the contribution of the price increase. Because much of the effect of the annual renewal is going to be either throughout the second part of the year or next year, because of the fact that you get one divided by 12 of these contracts when they are renewed. We feel the $25 million is a pretty solid number.

Operator

Your next question comes from the line of Brent Thill with Jefferies. Please go ahead.

Brent Thill -- Jefferies -- Analyst

Thanks. It sounds like SMB is fine, so that was good to hear. I guess when you think about the upper end of the mid-market and large enterprise, can you just expand on what you are seeing? I know you are beginning to see some larger seed counts, some bigger enterprise spend. Are these enhancements to the underlying platform helping you scale up and when some of these larger enterprises can use a sense of what's happening there?

Eran Zinman -- Co-Chief Executive Officer

Hi, Brent. This is Eran. Definitely, in addition to the SMB segment, we continue to see good momentum with the larger enterprises. Obviously, we had that big deal that we announced two quarters ago, but we still see great deals built enough in the pipeline and hopefully will convert into more of such enterprise opportunities.

But overall, the enterprise pipeline looks very healthy and hoping for more big deals like that coming up in 2024.

Brent Thill -- Jefferies -- Analyst

When you think about the infrastructure that you are putting in, whether it's go-to-market, the platform scalability, just give us an example of what you are doing to get ready. I guess many have kind of cited, is this the same strategy that salesforce saw when they started small, went mid, went large, and ultimately large became bigger than small? Are you seeing something similar to their pathway? Or what's giving you confidence that you can make that move?

Eran Zinman -- Co-Chief Executive Officer

Yeah, so again, I don't know the details of what Salesforce has done, but we've been working very hard on our infrastructure to support it. Obviously, we've talked about mondayDB, but this needs to be a flagship project for us as a company and we continue to roll out minor versions and we have some major versions coming up. Also, we make a lot of improvements to the platform, not just in terms of features and functionality, but also in terms of security and governments and permissions. It's an ongoing work for us and we talk with customers consistently and keep improving the platform.

And also, we improve our go-to-market and the way we navigate ourselves with the organization and reaching decision makers. So, all in all, if I could buy anything, everything I said, you know, working on the infrastructure, working on the product, working on the go-to-market, our sales team, and we're very optimistic in our ability to continue in scale in the enterprise segment.

Operator

Your next question comes from the line of George Iwanyc with Oppenheimer. Please go ahead.

George Iwanyc -- Oppenheimer and Company -- Analyst

Thank you for taking my questions and congrats on the strong results. You continue to steadily add to your channel and partner programs. Can you give us some color on the impact that this is having on your deal pipeline and on the CRM and dev momentum as well?

Roy Mann -- Co-Chief Executive Officer

Thanks. This is Roy. So, yeah, we're very proud of the partner channels we have. We have great partners and we are continuing to add more.

We are more like we are with the entire organization with the partners. We're also focused on going off-market and deepening what partners do with our customers, like more services, helping them scale, giving consultancy, and so on. Essentially supporting us in regions we don't have sales, but also in the regions we do operate ourselves. And we see that as a great thing going forward we invest more in.

Eran Zinman -- Co-Chief Executive Officer

Maybe just to add to what Roy said, you know, we have a robust partner network, now with over 180 channel partners with some of the top world SIs like Accenture, Hitachi, KPMG, and we're also building a lot of our SVs on our marketplace. So, this is an area of investment that will continue to generate ARR and potential opportunities for us.

George Iwanyc -- Oppenheimer and Company -- Analyst

And, Eliran, maybe can you give us some color on how the international markets are behaving on a relative basis?

Eliran Glazer -- Chief Financial Officer

Sure. So, George, for us it's pretty stable. If you think about our business, around 50% is coming from North America. I believe 62% coming from the U.S.

and Canada. We are seeing very strong momentum in Europe and in places where we don't have sales organizations, we operate to your prior question with partners. The momentum is good and relatively stable in terms of international expansion.

Operator

Your next question comes from the line of Michael Berg with Wells Fargo Securities. Please go ahead.

Michael Berg -- Wells Fargo Securities -- Analyst

Hey, thanks for taking the questions. Congrats on the success in the quarter. I wanted to ask what you feel is allowing you to see success in this choppy macro, in particular with SMBs. Is there anything in particular about your product or go-to-market or even just like the increased breadth of the offering now that's allowing you to see this incremental success relative to many of the other SMB software vendors in this market?

Roy Mann -- Co-Chief Executive Officer

Hi, it's Roy here. So, we feel very strong with SMBs as we saw that -- because monday is the platform and you can do a lot of things with it. We see that they really rely on us in these times and kind of add more use cases and see the true value of the platform. And so, that's why we keep seeing that they are very stable throughout this last period, while we're also very strong in acquiring new ones.

As everyone mentioned, we see less competition in general, because like other players have chosen to go upmarket. And we're really pushing on the performance marketing and really understanding how to reach those customers on a growing scale. So, it's a very good market for us.

Michael Berg -- Wells Fargo Securities -- Analyst

Makes sense. And then, one quick follow-up, free cash flow had a really nice performance in the quarter, and you raised that outlook fairly nicely for the rest of the year. Anything in particular driving the strength in free cash flow dynamics relative to where you were expecting the gain of the year?

Eran Zinman -- Co-Chief Executive Officer

Yeah, sure. So, Michael, in terms of kind of the variance between free cash flow and operating profit, so I would say 50% is related to strong cash collection from the SMBs as we see strong, the top of funnel activity. The price uplift as a reminder, we -- it was mostly there, monthly ones on February and some upmarket contracts. Around 20% of this is related to interest income due to the healthy balance sheet that we have.

And I would say around 30% is related to normal timing of expenses. Just as a reminder, we expect free cash flow margin to come down in Q2 due to seasonality as we pay bonuses. This is price increase -- sorry, salary increases are being paid in Q2, as well as the headcount that we hired in Q1 also going to be fully onboarded in Q2. But overall, we feel very comfortable with what we said.

We generate $1 billion free cash flow over the period of 2023 to 2026 and striving to get the 25% annual free cash flow margin, as we said.

Operator

Your next question comes from the line of Steve Enders with Citi. Please go ahead.

Steve Enders -- Citi -- Analyst

OK, great. Thanks for taking the question there and congrats on the results. Pretty impressive given the macro it seems like we're seeing out there. I just maybe just to start, I want to ask on the CRM side and now that that's kind of like fully rolled out or able to be sold into the base, how are we kind of viewing the opportunity to drive that and, you know, maybe potentially converting customers who are already using monday as a CRM into that solutions that like -- do you view that as kind of being the real bulk of the opportunity, or kind of like what are the catalyst to potentially convert some of those customers over into using the full blown CRM solution from you?

Eran Zinman -- Co-Chief Executive Officer

Yeah. Hi, Steve. This is Eran. So, I'll split the answer into two.

I think with the smaller accounts, the SMBs, it's going to be easier. Some of them are not used the CRM so it was an easy adoption for us. The other, we're also working on a bunch of migration tools. So, I think for the smaller customers, we've seen faster adoption is going to be easier.

For the larger ones, it's a bit more complicated. It's not just seen, we have another product we need to talk with the decision-makers. So, that's another thing we're working on, reaching different functions within the organization and doing more top-down selling to those accounts. Obviously, we also need to mature the price a little bit if you want to support it.

So, I can say that we've seen, you know, already great cross sell from SMBs and over time we'll see more and more of the larger organizations adopting full blown CRM or monday dev.

Steve Enders -- Citi -- Analyst

OK, great. That's helpful context. And then, I guess maybe on the pricing side and, some of the customer behavior that you're seeing, I guess, maybe how is the -- is there a difference between maybe what you're hearing from or what you're seeing from the monthly customers versus some of the annuals, is there beginning to come up on renewal and now that you have a couple of months of data here?

Eran Zinman -- Co-Chief Executive Officer

Yeah. So, this is Eran again. So, yeah, overall, like we're very, the results are pretty solid. Like, we're very happy with the churn profile.

We haven't seen, much increase in terms of churn. Same goes for downgrade. So, obviously, the monthlies are most impacted because they can make a decision to leave at any given time, basically. You know, we ran our own model, and we saw the results are even better than we expected.

So, for us, it has a lot of confidence and we even expect the annual accounts to behave even in a better way because they're a little bit less price sensitive. So, all in all, in terms of churn, downgrade, we don't see any major impact. And we see accounts continue and upgrade their accounts, even the ones that obviously got their price increased. So, overall, very good from the results.

Operator

Your next question comes from the line of Mike Funk with Bank of America. Please go ahead.

Michael Funk -- Bank of America Merrill Lynch -- Analyst

Yeah, thank you for the question. Good to see reports of weakness where we're greatly exaggerated in the quarter, so happy to see that. A couple of questions, if I could. You know, so, first on competitive deals, where you do see them, love to get some insight from you on, whether or not you're winning more of the competitive deals and if you are what you think the differentiator is to drive success with those?

Roy Mann -- Co-Chief Executive Officer

Hi, it's Roy here. So, I think like we see great traction within the competitors when we do compete on larger deals. We see that we're able to compete very well. And we are working hard on our roadmap to even close all gaps that we have against competitors.

So, I think we're in a really great place with work management compared to competitors within the enterprise space. The CRM and dev, like Eran said, it's still early days compared to the other very large competitors out there. But we do see great traction more on the SMB side and compete on those fronts really well, SMB to small midmarket.

Michael Funk -- Bank of America Merrill Lynch -- Analyst

That's helpful. The second one is actually multi-part and relates to price and then insurance. So, first, how should we think about pricing going forward? Do you plan on having predictable annual price increases or will it be more ad hoc? Then as you do get more cross-sell, can you walk us through how either conceptually or quantitatively you think about that benefiting churn and then the two pieces together price and churn, how does that factor into the growth algorithm longer term?

Eliran Glazer -- Chief Financial Officer

Sure. So, Mike, this is Eliran. With regards to price increase, we try to make sure that when we increase price, we do it based on value that we provide to our customers. We added a lot of value throughout the last few years and this is why we were only, for the first time, we increased the price for our existing customer base.

So, I think, you know, we don't have a clear answer on which regards to what would be the annual yet, but I think overall we think it will be more tied to value-added, you know, value-adding rather than just having like you know the majority of it coming every year. The second thing which regards to cross-sell, so I think the combination of us opening the existing products of CRM, dev together with the work management to existing customers will allow us to see, you know, cross-sell opportunities with existing customer base and potentially with new customers, but it will take probably a few quarters to get a better understanding of the trend. I think once we have this packaging of the different products alongside the fact that we are introducing additional features and functionalities, cross-sell potentially is going to be, you know, with positive momentum, not necessarily having to be tied to a price increase.

Operator

Your next question comes from the line of Scott Berg with Needham. Please go ahead.

Scott Berg -- Needham and Company -- Analyst

Hi, everyone, a really nice quarter. Thanks for taking my questions. I have two quick ones. The customer accounts for CRM and dev are becoming meaningful at this point.

How do you think about the types or size of customers that are actually buying that solution today? Are they still some of your smaller customers, you are seeing some adaption in some of the maybe mid or enterprise customers that you're selling the core platform to?

Roy Mann -- Co-Chief Executive Officer

Hi, it's Roy. So, yeah, we do see CRM and dev play way more on the SMB and small midmarket rather than the larger customers we have. We do see very small, let's say, implementations within larger enterprises, but I think we have a very long roadmap on both products to reach those large enterprises' deployments on such products, if that helps.

Scott Berg -- Needham and Company -- Analyst

Very helpful. Thank you. And then, Eliran, you mentioned before, contract terms have been pretty consistent. I believe it's 80% annual, 20% monthly.

Are you seeing any real changes on that one way or the other? Historically, in times of maybe a little bit of economic pressure, customers will either switch to monthly or only bi-monthly up front to give some flexibility into their spending plans, just to know if you're seeing any changes there at all.

Eliran Glazer -- Chief Financial Officer

Hi, Scott. It's Eliran. No, I don't see any change to where we are now. Basically, we saw in the last few years -- actually, we saw a transition from monthly to annually.

I think the 80%, 20% kind of by and large is something that is going to be very stable throughout the years, and I don't expect any material changes to that.

Scott Berg -- Needham and Company -- Analyst

Great. Thank you for taking my question.

Operator

Your next question comes from the line up Taylor McGinnis with UBS. Please go ahead.

Taylor McGinnis -- UBS -- Analyst

Yeah. Hi, congrats on the quarter and thanks so much for taking my question. My first one is just going back to the impact from price potentially in 1Q and maybe asked a different way. So, Eliran is it fair to assume that the up list would have contributed less than 6 million in 1Q, if the contribution should scale throughout the year? Just trying to understand how we think about that trajectory.

When you provide that 25 million in uplift, just to clarify, is that the impact just from the install base or does that include the year-over-year impact from potentially higher new customer lands as well, too? Thank you.

Eliran Glazer -- Chief Financial Officer

Hey, Taylor. So, maybe we'll start with the second question. With regards to 25 million, this is taking into account potentially some scenarios that we did for existing and new customers, modeling all kinds of scenarios. So, this is taking everything into account.

With regards to your first question, if I understood it correctly, I think the contribution to a strong performance was, I would say, half overall the business, the healthy type of funnel and the fact that we had good momentum with existing customers and half of it, I would say, was coming from the price increase. If the chain profile would have been worse than what we saw, potentially the numbers would have been lower. If I understood correctly what you asked.

Taylor McGinnis -- UBS -- Analyst

Perfect. Thanks so much. Then, my second question is that now with CRM widely available this year, it seems like that could be a big opportunity for you guys. I think if I look back last quarter, penetration of your total customer base was around 6%.

So, I guess how would you just thinking about the trajectory of that business? Because it seems like this year could start to get to a, you know, scale that it could add a couple of points to growth. So, just out of the gate, would love to see -- would love just a little bit more color in terms of how you guys are thinking about penetration and the trajectory of that. Thanks.

Eran Zinman -- Co-Chief Executive Officer

Hi, Taylor. This is Eran. So, yeah, I totally agree. Like the cross sell-numbers, we're looking pretty solid and continue to perform really well.

For us, it just feels like the beginning of taping into our existing customer base. Bear in mind that also for new customers, we encourage them to buy more than just one product when they sign up. So, there's a lot potential with new customers as well. We continue to promote the products in our platform and in our homepage.

Overall, we're very happy with the rate of adoption of the new products. And like we mentioned, we also plan to continue and go up-market with our bigger customers. So, all in all, I think this presents a big opportunity for our existing customer base and also for our new customer.

Operator

[Operator instructions] There's no more question at this time. Ladies and gentlemen, that concludes today's call. Thank you all for joining. [Operator signoff]

Duration: 0 minutes

Call participants:

Byron Stephen -- Vice President, Investor Relations

Roy Mann -- Co-Chief Executive Officer

Eran Zinman -- Co-Chief Executive Officer

Eliran Glazer -- Chief Financial Officer

Pinjalim Bora -- JPMorgan Chase and Company -- Analyst

Brent Bracelin -- Piper Sandler -- Analyst

Jackson Ader -- KeyBanc Capital Markets -- Analyst

Arjun Bhatia -- William Blair -- Analyst

Kash Rangan -- Goldman Sachs -- Analyst

DJ Hynes -- Canaccord Genuity -- Analyst

Derrick Wood -- TD Cowen -- Analyst

Brent Thill -- Jefferies -- Analyst

George Iwanyc -- Oppenheimer and Company -- Analyst

Michael Berg -- Wells Fargo Securities -- Analyst

Steve Enders -- Citi -- Analyst

Michael Funk -- Bank of America Merrill Lynch -- Analyst

Scott Berg -- Needham and Company -- Analyst

Taylor McGinnis -- UBS -- Analyst

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