The article states that moderators who are responsible for regulating the content on the platform rely on some outdated and incorrect information. Third-party moderators are required to monitor huge amount of content produced by Facebook's 2.6 billion users in a very limited time.
Facebook's approach of one size fits all is not working as the guidelines to identify and monitor hate speech are not proper and a bit vague. This has led to a wrongful ban on appropriate content while problematic content continues to exist on the platform.
Lack of adequate moderators, their limited knowledge on important policies and the bigger impact on communities are major issues. Although Facebook has employed a few local moderators, it is not enough to support its vast presence and the amount of content the platform generates.
Facebook is probably looking at temporary solutions instead of relying and partnering with subject matter experts to solve its security issues.
We believe that the task of regulating and monitoring content requires tremendous efforts and cannot be handled through a few boardroom discussions. A larger consideration of the communities and the respective policies need to be monitored closely to prevent such malpractices.
Facebook, Inc. Revenue (TTM)
Intense Scrutiny to Hurt Investor Confidence
Facebook's increased data privacy issues attracted unnecessary attention and probe by regulatory authorities.
The Irish Data Protection Commission (DPC) is now investigating Facebook for allegedly violating General Data Protection Regulation (GDPR) across Europe. Additionally, the U.S. Federal Trade Commission (FTC) is also looking into the company's data breaches, per Bloomberg.
Facebook has also received warning from the Indonesian government and its practices have been criticized by regulators from countries like Argentina, Brazil, Canada, Ireland, Latvia, Singapore, France, Belgium and the U.K.
Facebook, which has already paid £500,000 in fines in the U.K because of the Cambridge Analytica scandal, is likely to face a fine of $1.63 billion from the European Union (EU) if the company is found to have violated Europe's GDPR.
Although this Zacks Rank #3 (Hold) company has invested in improving transparency and security, it does not seem to be enough. This is evident from its declining popularity, while its competitor Snap SNAP is gaining traction among younger users.
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