Is Ryanair's Customer Focus Paying Off? - Presented by: The Aol. On Network

It invented the no frills airline, making its name as the lowest of the low-cost carriers. But now Ryanair is changing course. After being voted the worst of the 100 biggest brands by a UK consumer magazine last year. The company promised to change its culture and improve customer service. A move IG's Brenda Kelly says investors seem to like.



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