Fabian Pfortmuller on Building Emotional Customer Relationships - Presented by: The Aol. On Network

In Chapter 17 of 18 in his 2013 Capture Your Flag interview, entrepreneur and community builder Fabian Pfortmuller answers "How Have You Learned to Build Stronger Emotional Connections With Your Customers?" Building an e-commerce company, Pfortmuller and his Holstee team connect with potential customers early to understand how they learned about the company and its products. They design a user interaction experience to engage potential visitors through the sales funnel to improve performance.



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