Delivery Delays Burn Online Retailers - Presented by: The Aol. On Network

As the final numbers for the 2013 holiday shopping season come in- online retailers- who had been so hot this holiday season- are finding themselves on the hot seat, catching heat from consumers after their packages did not arrive on time. And while there is a lot of finger pointing at UPS and FedEx- who did fail to deliver- in the end it's the retailer whose customers got burned. The NPD Group's Marshal Cohen:

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