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Fraud in the world of VoIP (Voice over Internet Protocol) affects both the VoIP client (small business or personal) and the VoIP (provider) hosting company. There are many issues of VoIP fraud to be explored, many instances of fraud are based on old scams, and some take advantage of the sophisticated VoIP technology. According to Gartner, the industry analyst, over $500 million was estimated to be lost over the last holiday season from fraud, and online fraud will cost retailers over $160 million this year in the fourth quarter. Here are two examples of fraud that can be committed using VoIP services.
One fraud committed against VoIP providers is particularly cunning and carries a hefty price tag for losses. It goes like this: a person sets up as a carrier in a foreign country. Typically those who commit this fraud choose a country with lax registration laws. The thief sets the completion rate for their block of numbers to a hefty fee. Then he or she signs up for an account with a North American VoIP carrier (committing fraud again by using a stolen credit card). The thief then places a high number of calls using the VoIP provider to their foreign set of numbers. The VoIP provider is responsible to pay the completion charges for the high number of calls. These charges can run into hundreds of thousands of dollars.
This type of fraud is committed on a regular basis; and smaller VoIP providers are at a real risk as many have yet to grow large enough to warrant the necessary monitoring staff.
Another VoIP fraud issue to be aware of is that of caller identification. As a caller can alter elements that identify them or give their location, it is possible for someone making fraudulent calls over a VoIP network to use this to their advantage. One example is for the caller to call posing as a local bank, cable network, etc. An unwary victim could be tricked into giving personal information, credit card numbers and so on. This information could then be used for further fraud. The issue here is that the caller can change information to create a sense of security for the victim; the caller says he is from the bank, and the caller ID says the call is coming from the bank. Another example is to use the same scam to get the victim out of the house for the purpose of breaking and entering.
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