NASDAQ Newsroom NASDAQ Investor Relations Listed Companies How our Market Works NASDAQ Corporate www.NASDAQ.com
Nasdaq
Web NASDAQ.com   
Small Business Telecommunications Center
VoIP Frequently Asked Questions
 
You have probably heard of VoIP phone service and may have had a few questions or wanted to find out more about it. You are not alone—as VoIP increases in popularity, many people want to know about this incredible technology. Let’s examine the basics so that you can have a better idea of what the buzz is all about.

What is VoIP?

VoIP stands for voice over Internet protocol and is a method of sending voice over the Internet. One of the more basic uses of VoIP is Internet chat such as Yahoo instant messenger. VoIP can also be used with a telephone by sending voice packets over the Internet instead of phone lines. The ability to use VoIP as one would their home phone line has raised interest and awareness in VoIP technology. High-speed Internet service is required to use VoIP service in your home.

Why Should I Switch To VoIP?

This is a question that only you can answer for yourself but we will cover some of the advantages of using a VoIP phone in your home. For one, VoIP long distance calls are cheaper than those made on a typical landline phone. Not only is the long distance cheaper, but there are many different features that are available as well. Some of the features include voice mail, call waiting, caller ID, call forwarding, and enhanced 911 services. There may be a small fee for the added features but the cost is normally much lower than it would be for a land line.

Most VOIP service providers have plans available that include unlimited long distance and a full package of features for under $30 per month. This is a substantial savings when compared to the same packages on a traditional home phone line.

What Are Some Of The Drawbacks Of VoIP?

At times, there might be an echo or a slight delay in your voice transmission via VoIP. This can often be remedied by checking to see if the VoIP service provider has any upgrades available for the receiver that you are using. An upgrade will more than likely clear any quality issues immediately. Do remember that if your Internet service provider is experiencing difficulties or has an outage, the VoIP phone line will not work.

Although there were initially some issues with calling emergency numbers via a VoIP line, most service providers are now offering an enhanced 911 service to their customers. This service will route emergency calls to the appropriate call center as well as provide the necessary location specifics of where the VoIP line is installed.

Previous Next: Fraud