QlikView Enables Global Business Process Outsourcer (BPO) to Optimize
Operations and Enhance Customer Experience
RADNOR, Pa.--(BUSINESS WIRE)--
a leader in user-driven Business Intelligence (BI), today announced it
has been awarded a contract from TELUS
International. TELUS International will use QlikTech's cloud-based
QlikView solution to improve its own performance and provide critical
details of its call center operations to its clients, which include some
of the world's largest brands in the high-tech, financial services,
telecommunications, utilities, and consumer goods industries.
TELUS International employees act as customer service agents for some of
the most respected global brands. To better serve these organizations,
TELUS International required a solution to enhance the analysis of its
own data to better identify and mitigate customer service issues and
improve overall business operations by deploying solutions in the cloud.
With the QlikView solution, TELUS International will analyze and focus
more closely on the quality of service it provides both clients and
their end customers.
"As a global provider in the very competitive call center and customer
service outsourcing solutions business, it is imperative that we
constantly adapt to stay ahead of the curve," said Michael Ringman,
vice-president of IT at TELUS International. "QlikView is already adding
tremendous value to our business. For example, we can now report the
amount of revenue each agent generates for a client. This data looks at
how our agents create business results beyond just service level
metrics, which leads to a very different, bottom-line impacting
conversation with clients."
"We are pleased to serve as a strategic partner for TELUS International
as they enhance their Business Intelligence journey," said Joseph
Dibartolomeo, President of the Americas, QlikTech. "By leveraging the
power of their data via QlikView, we are confident that TELUS
International will unlock important insights that will take their
business, and that of their customers, to the next level."
TELUS International began piloting the QlikView solution in late 2013,
and will focus on global deployment during early 2014.
QlikTech (NASDAQ:QLIK) reveals meaning in data so people can act on it.
The QlikView Business Discovery software platform and Qlik Customer
Success Framework provide the people, technology and services to help
organizations progressively optimize how they use data as a strategic
resource. QlikView uses Natural Analytics™ to support the way our human
curiosity naturally searches and processes information, revealing
insights and enabling decisions in the process. From small businesses to
the largest global enterprises, QlikView gives users the immediate
insights they need and IT professionals the enterprise manageability and
governance they require. Headquartered in Radnor, Pennsylvania, QlikTech
has offices around the world serving approximately 30,000 customers in
over 100 countries.
About TELUS International
TELUS International is a provider of Business Process Outsourcing (BPO)
and contact center solutions to global clients. TELUS International is
the global arm of TELUS, a leading national telecommunications company
in Canada, with $11.3 billion of annual revenue and 13.3 million
customer connections. In support of our philosophy to give where we
live, TELUS, our team members and retirees have contributed more than
$300 million to charitable and not-for-profit organizations and
volunteered 4.8 million hours of service to local communities since
2000. Fourteen TELUS Community Boards around the world lead TELUS' local
philanthropic initiatives. TELUS was honored to be named the most
outstanding philanthropic corporation globally for 2010 by the
Association of Fundraising Professionals, becoming the first Canadian
company to receive this prestigious international recognition. For more
information, please visit www.telusinternational.com,
Qlik™, QlikView™, QlikTech™, Data Dialogs™, Natural Analytics™, and
the QlikTech logo are trademarks of QlikTech International AB which have
been registered in multiple countries. Other marks and logos mentioned
are the trademarks of their respective owners.