Sprint Celebrates America's Newest Network with a Satisfaction Guarantee Offering Wireless Users a 30 Day Risk-Free Trial
All-new network gains momentum with nationwide launch of HD Voice,
expansion of 4G LTE and Sprint Spark service
(NYSE:S) today announced nationwide availability of HD Voice, as well as
28 new 4G LTE markets and three new Sprint Spark™ markets. To mark the
milestones and the network's improved performance, Sprint also announced
a satisfaction guarantee inviting users to experience Sprint service
risk-free for 30 days.
"We believe customers will be delighted with the Sprint retail
experience, our customer service, and the performance of America's
newest network," said Dan Hesse, Sprint Chief Executive Officer, "so
we're guaranteeing it."
After a complete rip-and-replace overhaul of its 3G network and the
deployment of 4G LTE in 471 markets, Sprint has transformed its network
to deliver faster data speeds and improved call quality, with a marked
decrease in dropped and blocked calls. New market launches, coverage
expansions, and technical network advancements will continue in the
Today's network milestones include:
- Nationwide availability of Sprint HD Voice, a new Sprint
standard for crystal-clear voice calls.Sprint's HD Voice
provides a fuller, more natural-sounding voice, plus noise-cancelling
technology that virtually eliminates background noise from places like
busy roads or crowded restaurants.1Sprint currently
supports 28 HD Voice-capable postpaid smartphones and 33 prepaid
phones. The company estimates approximately 16 million customers are
currently using an HD Voice enabled device.
- 4G LTE in 28 new markets, including Seattle, Cleveland, and San
Jose, bringing Sprint's nationwide 4G LTE footprint to 471
cities covering more than 225 million people. Sprint expects to
reach 250 million with 4G LTE coverage by mid-year.
- Sprint Sparkin three new markets (St. Louis,
Winston-Salem and Greensboro, N.C.). Sprint Spark is an enhanced LTE
service that's built for data and designed to deliver average wireless
speeds of 6-15Mbps and peak wireless speeds of 50-60Mbps today on
capable devices, with increasing speed potential over time. Sprint
plans to reach 100 million people by year-end with the service. The
capability is available in the following 27 cities: Austin, Texas;
Baltimore; Chicago; Dallas; Fort Lauderdale, Fla.; Fort Worth, Texas;
Houston; Jacksonville, Fla.; Kansas City, Kan./Mo.; Los Angeles;
Miami; New York; Newark, N.J.; Oakland, Calif.; Orlando, Fla.;
Philadelphia; Provo, Utah; Salt Lake City; San Antonio; St. Louis;
Tacoma, Wash.; Tampa, Fla.; Trenton, N.J; Waukegan, Ill.;
Winston-Salem and Greensboro, N.C., and West Palm Beach, Fla.
- 8T8R radios will soon be deployed for improved coverage and
signal strength. The new 8T8R radios transmit more data and boost
network reliability, giving Sprint Spark customers better coverage and
higher data speeds at 2.5GHz. Sprint is currently field testing its
8T8R equipment and expects to begin commercial deployment this summer.
- International WiFi calling, slated to be available in the
coming weeks, will enable customers to make calls and send texts via
WiFi in more than 100 countries. The service makes mobile
communications possible virtually anywhere in the world and in nearly
any network situation.
A Better Experience - Guaranteed
The satisfaction guarantee provides wireless users a risk-free
experience of Sprint's improved network, exclusive Framily plan, and
unique services. If customers aren't completely satisfied with the
Sprint experience within the first 30 days, Sprint will refund the cost
of their device and waive all service and activation charges.
The satisfaction guarantee is available beginning June 27 to new
consumers and select small corporate liable customers who activate a new
line of service at a Sprint company owned store or preferred retailer,
by calling 1-800-SPRINT1 or using www.sprint.com/network.
The guarantee is available to current customers adding new lines of
service in a Sprint store, online at sprint.com or by calling
Sprint (NYSE:S) offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint served nearly 55 million
customers as of March 31, 2014 and is widely recognized for developing,
engineering and deploying innovative technologies, including the first
wireless 4G service from a national carrier in the United States;
leading no-contract brands including Virgin Mobile USA, Boost Mobile,
and Assurance Wireless; instant national and international push-to-talk
capabilities; and a global Tier 1 Internet backbone. The American
Customer Satisfaction Index rated Sprint as the most improved U.S.
company in customer satisfaction, across all 43 industries, over the
last six years. Sprint has been named to the Dow Jones Sustainability
Index (DJSI) North America in 2011, 2012 and 2013. You can learn more
and visit Sprint at www.sprint.com
1 HD Voice requires call between two Sprint HD Voice enabled
phones on Sprint network upgraded areas.