Author Dr. Jennifer Volland outlines tactical approaches to jumpstarting executive leader rounding in peer-reviewed journal
LINCOLN, Neb., May 8, 2014 (GLOBE NEWSWIRE) -- National Research Corporation is excited to announce a recent article, "Executive leader rounding broadens hospital quality accountability," published in the May edition of Quality Progress, a peer-reviewed journal by the American Society for Quality.
In the article, Dr. Volland discusses the benefits of executive leader rounding and the role it plays in meeting the required mandates of the recent healthcare legislation changes while also improving quality outcomes and organizational culture change.
The article outlines the benefits of implementing executive leadership and C-suite rounding processes and how it encourages accountability among staff; the relationship of organizational quality care in the public perception and marketplace; and how leader rounding goes beyond the healthcare industry to affect consumers of all kinds.
"In this rapidly changing healthcare environment, quality must be owned by the entire leadership team. Having a roadmap helps to ensure, not only action, but also success," Volland writes in her article.
Read the full article here.
Dr. Volland's role at National Research includes oversight of program development for the Patient Experience, Patient Outreach, Medical Group, and Payer programs and as faculty for The Governance Institute. Prior to National Research, she worked in administration as Vice President of Nursing at Cancer Treatment Centers of America and Assistant Vice President of Operations at Valley Baptist Medical Center.
About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
Recognized by Modern Healthcare as the largest patient satisfaction firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.
National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to email@example.com, or visit www.nationalresearch.com.
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National Research Corporation
Source: National Research Corporation