Eighth Annual Excellence in Action Award Recognizes Long Term Care and Senior Living Organizations for Outstanding Resident and Employee Satisfaction

By GlobeNewswire,  August 25, 2014, 07:06:00 AM EDT


National awards highlight the top 10 percent of skilled nursing, assisted living, and independent living organizations that scored "excellent" when asked about recommending a facility for care (residents and families) or as a place to work (employees). Surveys were conducted by clients using My InnerView by National Research Corporation products.

LINCOLN, Neb., Aug. 25, 2014 (GLOBE NEWSWIRE) -- My InnerView by National Research Corporation today announced recognition of 490 long term care and senior living organizations with the 2013-2014 Excellence in Action awards. This honor recognizes post-acute organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that rank within the top 10 percent of the My InnerView product database, the largest source of long term care and senior living satisfaction metrics in the country.



"We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees," said Mary Oakes, Vice President of Post-Acute at National Research. "Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers."



"The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare," said Jason Stevens, Vice President of Business Development at National Research. "We are thrilled to see repeat winners and new organizations alike earning a well-deserved spot on the awards list."



The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities, must have completed a customer or workforce satisfaction survey in 2013. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question "What is your recommendation of this facility to others" or "What is your recommendation of this facility as a place to work?" in terms of the percentage of employee respondents rating the facility as "excellent."



The list of 2013-2014 Excellence in Action winning organizations is available for download on the National Researchwebsite.



My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care coordination, and many other factors that impact population health management.



About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. National Research is recognized by Modern Healthcare as the largest patient satisfaction firm in the U.S.



National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.



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CONTACT: Scott Smith
         Director of Marketing
         National Research Corporation
         800-388-4264
         scsmith@nationalresearch.com

Source: National Research Corporation

This article appears in: News Headlines

Referenced Stocks: NRCIA, NRCIB


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