Software suite helps Association improve member services and reduce
INDIANAPOLIS & LOS ANGELES--(BUSINESS WIRE)--
The CALIFORNIA ASSOCIATION OF REALTORS® (C.A.R.), a trade
association of 165,000 California real estate agents, has replaced its
PBX system with Interactive Intelligence Group Inc.'s (Nasdaq:ININ) Customer
Interaction Center™ (CIC), an all-in-one IP
communications software suite.
According to C.A.R., it deployed CIC
to improve system integration, support remote staff, and add disaster
"CIC has accomplished precisely what we wanted," said Joshua Sharfman,
C.A.R.'s chief technology officer. "Its single-platform, open software
architecture has reduced integration requirements and made it easy to
interoperate with our Microsoft Dynamics system. This streamlined
architecture has also led to a 67 percent decrease in annual maintenance
CIC has also enabled C.A.R. to incorporate its on and off-site agents
and attorneys into its contact center. "We handled more than 168,000
calls from our members in 2013, mostly concerning crucial legal
questions," Sharfman said. "CIC's remote support has enabled us to tap
into our offsite agents and attorneys so we can more quickly and
effectively respond to important member questions."
In addition, C.A.R. has taken advantage of CIC's failover support. "We
have offices in Los Angeles and Sacramento," Sharfman said. "CIC
provides rock-solid disaster preparedness with its ability to maintain
full functionality and automatically route calls to our Sacramento
office should we have a failure in L.A. or vice versa."
C.A.R. worked with Advanced Call Processing (www.acp-us.com),
a Southern California-based reseller specializing in unified
communication solutions, to select, deploy, and support CIC.
"ACP was careful to understand our objectives for a new communications
system," Sharfman said. "As an Interactive Intelligence Elite Partner
for the last seven years, ACP also brought the highest level of CIC
knowledge. Combined with its more than 20 years of experience working
with UC systems, these attributes helped us achieve a fast and smooth
deployment, along with maximum return on investment."
Today, CIC supports all of C.A.R.'s employees located at its L.A. and
Sacramento offices. C.A.R. uses CIC for audio conferencing, automatic
call distribution, faxing, unified messaging, and voicemail.
"CIC has performed flawlessly," Sharfman said. "The icing on the cake is
that our maintenance costs are now just a third of what we paid for our
legacy PBX maintenance."
About CALIFORNIA ASSOCIATION OF REALTORS
ASSOCIATION OF REALTORS® is a statewide trade association
dedicated to the advancement of professionalism in real estate. The
Association develops and promotes programs and services that enhance
members' freedom and ability to conduct their individual businesses
successfully with integrity and competency and, through collective
action, promotes the preservation of real property rights. Founded in
1905 as the California State Realty Federation, today C.A.R. is one of
the largest state trade organizations in the U.S. with more than
110 local member Associations and more than 165,000 REALTORS®,
REALTOR®-Associates and affiliate members. C.A.R. is
headquartered in Los Angeles. It can be reached at +1 213.739.8200, or
on the Web at www.car.org.
About Interactive Intelligence
Group Inc. (Nasdaq:ININ) is a global provider of software and services
designed to improve the customer experience. The company's 6,000-plus
customers worldwide have benefitted from its cloud and on-premises
solutions for contact center, unified communications, and business
process automation. Interactive Intelligence is among Software
Magazine's 2013 Top 500 Global Software and Service Providers, and has
received a Frost & Sullivan Company of the Year Award for the last five
consecutive years. In addition, Glassdoor honored Interactive
Intelligence with its 2014 Employees' Choice Award as one of the Best
Places to Work in the U.S., and Mashable ranked Interactive Intelligence
second on its 2014 list of the Seven Best Tech Companies to Work For.
The company was founded in 1994 and employs more than 1,900 people
worldwide. Interactive Intelligence is headquartered in Indianapolis,
Indiana and has offices throughout North America, Latin America, Europe,
Middle East, Africa and Asia Pacific. It can be reached at +1
317.872.3000 or email@example.com. Visit
Interactive Intelligence on the Web at www.inin.com;
on Twitter at www.inin.com/twitter;
on Facebook at www.inin.com/facebook;
or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
Source: Interactive Intelligence Group Inc.