ALABAMA NURSING HOMES EXCEED NATIONAL SATISFACTION RATES, REPORT SAYS

By GlobeNewswire,  June 18, 2014, 07:09:00 AM EDT


Nursing home residents, families favor their long term care providers and overall care.

MONTGOMERY, Ala., June 18, 2014 (GLOBE NEWSWIRE) -- The Alabama Nursing Home Association and its member facilities are keeping their residents and families satisfied and engaged at a rate that exceeds the national average, according to a recently released 2013 data analysis report by National Research Corporation using data from My InnerView performance measurement products.



The nursing home association and its members embarked on a journey nine years ago to improve customer satisfaction and provide residents, families, and employees an outlet to give their perspective and feedback of skilled nursing care centers. The numbers have been steadily improving since partnering with National Research to field surveys using My InnerView products—and have now reached new heights.



"National Research is honored to work with such outstanding organizations who truly understand how important it is to make a difference and provide the best care for their residents and families in Alabama," said Mary Oakes, senior vice president of post-acute for National Research. "The Alabama Nursing Home Association gets it—their improvement efforts and all the work they do is coming to fruition and the results are well-deserved. Alabama is also setting a new benchmark for other states to provide the same quality of care our seniors deserve."



Alabama Nursing Home Association President Frank Brown credited their achievements to their commitment to do what's right every day. "Our number one priority is keeping our state's elderly population healthy, engaged, and safe. We are thankful this data supports the fact that we are providing an environment that engages employees to provide high quality healthcare that residents can thrive in and families can feel good about."



In 2013, 91 percent of residents gave an overall rating of excellent or good, and 92 percent said they would recommend their facility to others. In addition, the rating of "excellent" versus "good" has continued to increase over the years.



Ninety-percent of families have stated they were satisfied and willing to recommend their loved one's facility to others. The family scores also improved in all four topical domains of the survey, including 21 of the 24 items.



To find a nursing home near you, visit http://www.anha.org/facilities.html.



About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.



Recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders.



My InnerView by National Research helps improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, continuing care retirement communities, and independent living communities.



Recognized by Modern Healthcare as the largest patient satisfaction firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.



About Alabama Nursing Home Association

The Alabama Nursing Home Association (ANHA) was established in 1951 as a statewide network of professionals dedicated to providing excellence and quality care for Alabama's elderly in need. ANHA has since become a strong voice for long term care. As the oldest long term health care association in the state of Alabama, ANHA reflects a strong network of long term care facility owners, operators and administrators. ANHA represents approximately 93% of Alabama's long term health care. Alabama nursing homes licensed by the State of Alabama are eligible for membership in the Alabama Nursing Home Association.

CONTACT: Scott Smith
         Director of Marketing
         National Research Corporation
         800-388-4264
         scsmith@nationalresearch.comJohn Matson
         Director of Communications
         Alabama Nursing Home Association
         (334) 799-2849
         jmatson@anha.org

Source: National Research Corporation

This article appears in: News Headlines

Referenced Stocks: NRCIA, NRCIB


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