USA Mobility (USMO)
Q3 2012 Earnings Call
November 02, 2012 10:00 am ET
Shawn E. Endsley - Chief Financial Officer and Chief Accounting Officer
Vincent D. Kelly - Chief Executive Officer, President and Director
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At this time, for opening comments, I will turn the call over to Mr. Endsley. Please go ahead, sir.
Shawn E. Endsley
Good morning. Thank you for joining us for our Third Quarter Investor Update.
Before we discuss our operating results, I want to remind everyone that today's conference call may include forward-looking statements that are subject to risks and uncertainties relating to USA Mobility's future financial and business performance. Such statements may include estimates of revenue, expenses and income as well as other predictive statements or plans which are dependent upon future events or conditions. These statements represent the company's estimates only on the date of this conference call and are not intended to give any assurance as to actual future results. USA Mobility's actual results could differ materially from these anticipated -- those anticipated in these forward-looking statements. Although these statements are based upon assumptions that the company believes to be reasonable, they are subject to risks and uncertainties. Please review the Risk Factors section relating to our operations and the business environment in which we compete contained in our 2011 Form 10-K, our third quarter Form 10-Q and related company documents filed with the Securities and Exchange Commission. Please note that USA Mobility assumes no obligation to update any forward-looking statements from past or present filings and conference calls.
With that, I'll turn the call over to Vince.
Vincent D. Kelly
Thanks, Shawn, and good morning. Before I begin reviewing what we believe was a fantastic quarter for both our software company and our wireless company, I want to take a minute to comment on the impact of Hurricane Sandy on USA Mobility.
As you know, we are headquartered in the Washington DC, Northern Virginia area but have significant operations and customers throughout the Northeast. The storm caused us to delay our earnings release and investor call by one day. On the Wireless side, our network and operations have held up very well. Like all wireless carriers in areas impacted by the storm, we experienced a few downed sites. However, we've been working diligently to restore them over the past few days. Fortunately, none of these outages caused major disruption of our service to our customers because of the redundant nature of our simulcast networks which allow for continuous coverage and network operation from other area sites when one site becomes disabled. In short, we never lost the ability to process messaging and our paging networks remained operational throughout the storm and its aftermath.
We also kept in close contact with our key accounts on the East Coast that may have been affected by the storm. Our teams have not only been fielding and resolving customer-reported issues but have proactively contacted all key accounts in the affected region. At this time, we have no significant customer issues related to the storm. The majority of our wireless customer service and back office operations are located outside of this region and thus were not impacted by the storm.
Locally, we did lose power for a couple days and many others have had power and connectivity issues with cellular, telco and Internet service. But as of today, all of our team members have been accounted for and we are functioning at full capacity. Additionally, our engineers are visiting our New York and New Jersey employees, who were hit hard, and providing supplies and help while they get back on their feet.
As for our Software business, our affected employees are safe and working from alternative locations where feasible. Our office in Manhattan on 33rd Street was shut down by the event and remains closed, but we have business continuity plans in place that are working successfully and our customer support lines were rolled over to other company sites.
Overall, the impact of the storm on USA Mobility was minimal and both Wireless and Software operations are running smoothly today.
I'm also cognizant that many of you on the phone today live in areas that were impacted by Sandy, and we wish you all the best for a speedy and full recovery. We understand all too well what challenges an event like this can present, but we also know the resolve and determination of our Northeastern fellow Americans and that you will come out of this stronger than ever.
Before we review third quarter results, I want to briefly comment on several recent management changes in our Software business. As I have previously mentioned, I had personally relocated up to Amcom headquarters in Minneapolis in early July after the departure of our former President and Chief Operating Officer. I did this for a variety of reasons but primarily to recruit a replacement President while working with our talented Minneapolis Amcom team over the course of the quarter. In mid September, we were delighted to welcome Colin Balmforth as President of Amcom and I was able to return home to Washington by quarter end.