Zendesk, a San Francisco-based customer service platform
provider, announced today it has added three new board members,
including Michelle Wilson, former general counsel for
), and Caryn Marooney, vice president of technology communications
The news comes two weeks after the
Wall Street Journal
) to underwrite its initial public offering set for sometime this
Zendesk offers a cloud-based software platform that helps manage
customer support, help-desk ticketing, and issue tracking.
According to the Zendesk's website, over 40,000 companies including
(XRX) use Zendesk's services.
The company has so far raised $85 million, and has over 40,000
Quartz. According to a company
, Zendesk hired its 500th employee in November 2013.
Zendesk is one of a few companies offering what's been dubbed
"rogue IT." That's the name given to software and devices that
employees are bringing into the workplace -- like Dropbox or
Evernote -- because they offer ease and accessibility that
traditional company-provided resources do not. A recent
of 500 IT decisions makers showed 43% are aware that their
employees are using outside software in favor of their own.
, technology columnist John Shinal
that Zendesk's popularity threatens traditional players in the
space, such as
(IBM). These companies charge massive upfront costs and high annual
fees to manage companies' customer support systems.
Meanwhile, Zendesk offers its services for as low as $25 per month.
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