You have secured a location and signed an agreement with your
franchise company. Now, the next challenge faces you - finding
and training the employees you need for successful operation.
Well-trained and dedicated employees are the key to a franchise
location that thrives. This is especially true for retail and
fast food locations. In these companies the lowest paid employees
are the ones doing nearly all of the direct customer service.
Failing to train them properly can have disastrous effects on
Training the newest hires the right way ensures you don't have
to spend time and money training them again after a string of
failures. Interviewing and hiring a new replacement will cost
even more. Start by choosing candidates that show a lot of
interest and the willingness to work hard. You can teach your
employees many skills, but you can't teach them to feel dedicated
to their job.
If you don't have a lot of experience with running a cash
register in a franchise store, it may be tricky to teach your new
hires to do it. Outsourcing to a human resources firm that is
experienced with your industry could help you get a better
success rate. Your franchiser will also probably provide quite a
bit of support in this area. They may have complete packages and
programs that you can use to give your employees a basic level of
knowledge. Some hands on training will always be required, but
senior employees that understand the company core values will be
able to help with this.
You can maximize your success with training by taking more
care in the hiring process. Ask plenty of questions and take your
time. If you have a pressing need to add more support for a busy
shift, this can be challenging. However, you will only lose more
in the long run by hiring an inappropriate worker. Check the
references and test their skills before you invest in training
and a load of paperwork for someone that will only stay with you
for a few days or weeks.
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