By Business Wire, March 07, 2013, 07:00:00 AM EDT
Wins Silver Stevie® Award for Customer
Service Department of the Year
AUSTIN, Texas--(BUSINESS WIRE)--
On February 25, Texas.gov
received a Silver Stevie®
Award for Customer Service Department of the Year in the Public
Services & Education category. The Texas.gov
team was honored for providing outstanding customer service and support
to thousands of Texans and more than 240 state and local government
partners.
Karen Robinson, Executive Director of the Texas Department of
Information Resources and Chief Information Officer for the state of
Texas, congratulates the Texas.gov Service Desk team for providing
exceptional service to their customers. Robinson says, "As more Texas
government business is conducted online, it is important to have a
strong customer service team there when you need them."
The Stevie Awards for Sales & Customer
Service are the world's top sales, contact center, and customer
service awards. More than 1,100 entries from organizations of all sizes
and in virtually every industry were submitted to this year's
competition.
"The Stevie is an international customer service award, and the
Texas.gov team is very proud to receive this recognition," said Erin
Hutchins, General Manager for Texas.gov's private partner, Texas NICUSA.
"Our incredible customer service team is a vital component to the
success of our portal. Winning this award is confirmation of our
dedication to providing the best possible service to our customers."
With a state population of 25 million, an average of 500,000+ monthly
visits to the Texas.gov
website, and over 68,000 financial transactions processed daily, the
demands on the Texas.gov customer service team are significant. They
provide 24/7/365 assistance via multiple channels, and strive to provide
each customer with a positive, successful experience. Each month, the
team effectively manages over 23,000 telephone calls, 3,700 live chats,
and 2,100 emails.
"From our perspective this was the most successful Stevie Awards for
Sales & Customer Service yet," said Michael Gallagher, president and
founder of the Stevie Awards. "Not just because of the increase in the
number and variety of entries, but in the extraordinary quality of the
entries. Judges have told me how impressed they were with the success
stories they reviewed this year. All of this year's Stevie Award winners
are truly deserving."
About Texas.gov
Texas.gov is the official website of
the state of Texas (http://www.texas.gov)
and is a collaborative public/private partnership managed by the Department
of Information Resources (DIR). Texas.gov helps state and local
government entities Web-enable their services and operates without tax
funds through a partnership between the state and Texas
NICUSA, LLC. Texas NICUSA builds, operates, maintains, and markets
Texas.gov and is part of eGovernment firm NIC's
(NASDAQ:EGOV) family of companies. Since its launch in 2000, Texas.gov
has securely processed more than 189 million financial transactions and
collected more than $27 billion on behalf of participating entities.
About NIC
NIC Inc. (NASDAQ:
EGOV) is the nation's leading provider of official
government websites, online services, and secure
payment processing solutions. The company's innovative eGovernment
services help reduce costs and increase efficiencies for government
agencies, citizens, and businesses across the country. Our popular
self-funded solution allows government to put in-demand services online
without using taxpayer funds. The NIC family of companies currently
provides cost-effective eGovernment solutions for more than 3,500
federal, state, and local agencies in the United States. Additional
information is available at http://www.egov.com.
Source: Texas.gov