) unveiled its new service centers to provide vital operational
support to business enterprises. The service centers will be
located across the OfficeMax outlets in the U.S.
The OfficeMax service centers will provide a portfolio of 40
services, which will aid businesses with requirements such as web
design and maintenance, printing and document management,
marketing materials, credit card and payroll processing, human
resource services, legal assistance and 24/7 On-Call Tech
Support. Further, the company has collaborated with major service
providers like North American Bancard, ADP, PAYCHEX, GoDaddy and
Carbonite Online Backup to ensure that businesses get top quality
As per OfficeMax Small Business Efficiency Index survey conducted
in Sep 2013, a million business owners lose about 4 billion hours
annually in the execution of essential operational and
administrative tasks. Such time-consuming assignments are not
only exhausting and but limit business growth as well.
The new in-store service centers are designed to lessen the
administrative load so that business owners can focus on
OfficeMax distributes office supplies and paper, print and
document services, technology products and solutions as well as
office furniture to business enterprises, government offices and
OfficeMax is repositioning itself to keep afloat in a difficult
consumer environment. The company is containing costs, closing
underperforming stores and focusing on providing innovative
products and services. All these will expectedly lead to margin
Moreover, in a move to uplift itself, OfficeMax decided to merge
its business with
Office Depot, Inc.
), which would help the company to capture incremental market
share, streamline its cost structure and compete with the
) and online rivals like
) more effectively. The merger will result in annual savings of
$400-$600 million by the third year of the deal. The transaction
is expected to be complete by the end of 2013.
Currently, OfficeMax carries a Zacks Rank #3 (Hold).
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