Nokia Networks, the core business wing of
), recently enhanced its product portfolio with the inclusion of an
advanced customer experience management (CEM) system.
The new product suite will integrate big data analytics and
artificial intelligence to boost automated changes in network
settings. The real-time optimization of each application will
create a dynamic customer experience system. Management is hopeful
that this advanced CEM platform will to enable carriers to increase
customer satisfaction, minimize churn rate and optimize network
After the divestiture of the mobile phone business to Microsoft
), Nokia Networks now function as the chief business division of
Nokia. The other division, HERE, offers digital map information and
related location based content and services for automotive
Meanwhile, Nokia Networks is facing stiff competition from large
network vendors like Ericsson AB (
) and Cisco Systems Inc. (
) along with low-cost Chinese vendors, such as Huawei Technologies
In an attempt to boost its market share, Nokia Networks has been
continuously upgrading its product portfolio with the introduction
of next-generation innovative solutions since the beginning of
In Feb 2014, the company introduced six developments in its
Single radio access network advanced portfolio. The new product
suite enables significant cost cutting on the part of wireless
carriers by offering fewer boxes, less cabling, faster
installation, simpler operations, higher scalability and more
efficient use of spectrum. The Single RAN Advanced portfolio runs
three different network standards, namely, 2G GSM, 3G HSPA and 4G
LTE on shared multi-purpose hardware.
In Mar 2014, Nokia Networks improved its liquid technology by
adding more location-aware capabilities to its base stations. The
company collaborated with ChinaCache to enhance its liquid
applications. Liquid technology is a software solution for network
infrastructure that drastically reduces the need for dedicated
In Jul 2014, Nokia Networks announced its intent to acquire SAC
Wireless, a U.S. based network installation services provider.
Nokia Networks expects the takeover to resolve problems presently
plaguing the company like site procurement, applying for
certifications and sub-contracting, among others, will be
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