) has signed a five-year contract with British Gas for
comprehensive managed services. As per the contract, Itron will
share its expertise to serve more than 1.25 million customers of
British Gas in the UK to support electricity prepayment services.
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According to the new deal, Itron will provide a B2B customer
support call center, prepayment vending transaction management,
meter data management, data reporting, technical support and
consulting services. It will also increase the level of
efficiency, quality of service and customer satisfaction
facilitating modern and smart metering standards.
Itron's Managed Services offers electricity prepayment solution
which includes collection and processing of prepayment meter data
as well as issuing prepayment keys, providing tariff updates and
solution support to consumers. Moreover, Itron's in-home vending
service enables customers to purchase and add credit to their
meter from their home rather than visiting a retail outlet.
British Gas has already entrusted Itron with its Managed
Services. The renewed contract will assist British Gas to
continue delivering market-leading solutions to its existing and
new customers and help it to remain focused on its core business
Itron, which belongs to the electrical equipment industry along
Agilent Technologies Inc.
), recently entered into a strategic alliance with a Brazilian
technology company, Choice. Both the companies will integrate and
jointly market a non-technical loss (NTL) solution to utilities
around the world.
Liberty Lake, Wash.-based Itron Inc., along with its
subsidiaries, is one of the principal technology providers to the
energy and water industries worldwide. It produces electricity,
gas, water, and heat meters, data collection and utility software
solutions along with various other associated metering products
for residential, commercial and industrial, and transmission and
Itron currently retains a short-term Zacks Rank #5 (Strong Sell).