By Business Wire, February 26, 2013, 08:30:00 AM EDT
Genesys expands further into the cloud contact center-as-a-service
segment with overall annual recurring cloud-based revenue expected to
exceed $85 million
DALY CITY, Calif.--(BUSINESS WIRE)--
Genesys, a leading provider of customer service and contact center
solutions, today announced it reached a definitive agreement with
MicroStrategy® Incorporated, a leading worldwide provider of
business intelligence (BI) and mobile software, to acquire its
subsidiary Angel.com Incorporated.
Angel is a leading provider of cloud-based self-service contact center
solutions. With the Angel platform, organizations can quickly deploy
self-service interactive voice response (IVR), SMS, chat, and mobile
applications to support their customers' self-service needs. Angel's
solutions are built on an on-demand, software-as-a-service (SaaS)
platform and require no investment in hardware, software, or human
resources.
Angel focuses on consumer facing businesses with pre-packaged
applications for target industries, including banking, healthcare,
retail, pharmaceutical, media, travel, technology, higher education, and
government. The range of applications is extensive and includes
collecting survey responses, tracking support tickets and notifying
customers of order statuses and refills. These applications include
embedded best-in-class drillable business intelligence dashboards for
improved real-time decision-making.
Angel maintains a customer base of over 800 business accounts, including
some of the world's most recognized brands and a large number of
mid-market customers.
Angel pioneered self-service contact center offerings with a
point-and-click, graphical configuration interface intended for the
business user, which altered the traditional, script-based IVR platforms
intended for back office programmers. Angel's use of the cloud
transformed the economics of the self-service contact center market
making it available to the largest of enterprises and smallest of
businesses.
Angel brings this leadership to the Genesys self-service portfolio for
both enterprise and mid-market customers. With the addition of the Angel
business, annual recurring cloud-based revenue is expected to exceed $85
million, making Genesys a leading player in the cloud contact
center-as-a-service market.
"The addition of Angel brings a new level of multi-channel, self-service
solutions to existing Genesys customers and to the broader global market
where mid-sized companies are the norm," said Paul Segre, President and
CEO of Genesys. "The combined power of Genesys and Angel will transform
cloud-based self-service contact center solutions for businesses of all
sizes around the globe."
"Angel is excited to team up with this world-class organization," said
Dave Rennyson, President of Angel. "Our innovative platform and
go-to-market strategy combined with Genesys' technical leadership and
worldwide channel reach will further accelerate our ability to drive
extraordinary value and excellent customer experiences for both our
existing and new clients."
About Angel:
Angel is a leading provider of cloud-based Customer Experience (CX)
solutions for Interactive Voice Response (IVR) and Contact Centers.
These solutions enable organizations to quickly deploy voice, SMS, chat,
mobile, and Business Intelligence (BI) applications in the cloud.
Angel's philosophy of Customer Experience (CX) First and data driven
deployment of world class customer solutions are built on an on-demand,
software-as-a-service (SaaS) platform and require no investment in
hardware, software, or human resources. Over 800 customers worldwide
turn to Angel's CX solutions to delight their customers and their bottom
line. To learn more about Angel, visit www.Angel.com.
About MicroStrategy Incorporated:
Founded in 1989, MicroStrategy (Nasdaq:MSTR) is a leading worldwide
provider of enterprise software, including the MicroStrategy Business
Intelligence (BI) Platform™, the MicroStrategy Mobile Platform™, and
MicroStrategy Applications™. MicroStrategy offers its technologies for
deployment in customer data centers and as proprietary cloud
services. MicroStrategy, MicroStrategy Business Intelligence Platform,
MicroStrategy Mobile Platform, and MicroStrategy Applications are either
trademarks or registered trademarks of MicroStrategy Incorporated in the
United States and certain other countries.
About Genesys:
Genesys is a leading provider of customer service and contact center
solutions. With more than 2,200 customers in 80 countries, Genesys
orchestrates more than 100 million customer interactions every day
across the contact center and back office, helping companies deliver
fast and optimal levels of customer service with a highly personalized
cross-channel customer experience. Genesys also prioritizes the flow of
work to back office personnel resulting from any customer interaction,
internal workflow or business application, optimizing the performance
and satisfaction of customer-facing employees across the enterprise.
www.genesyslab.com
Source: Genesys