GE Capital Retail Bank, a unit of
General Electric Company
) GE Capital, Corporate Retail Finance, was recently accredited
with the certification of a Customer Service Center of Excellence
for 2014 from BenchmarkPortal, LLC. The recognition was primarily
due to its commitment to provide a focussed customer experience
and augurs well to strengthen its presence in the market.
BenchmarkPortal, LLC, a leader in the contact center industry,
provides benchmarking, certification, training, consulting, and
research and industry reports globally. The certification process
by BenchmarkPortal helps contact centers to improve competitive
position through improvised performance levels.
High associate contentment, customer satisfaction and cost
effectiveness separates GE Capital from its competitors in terms
of efficiency and effectiveness. The BenchmarkPortal team audited
GE Capital Retail Bank's call center metrics while comparing the
key performance indicators with data from other contact centers.
The certification process is metrics-driven and assesses call
centers strictly against objective and quantitative data for
GE Capital, Corporate Retail Finance is a provider of senior
secured loans and equipment finance to U.S. retailers, working
capital, acquisition and balance sheet optimization. Equipped
with diverse type of products, ranging from consumer lending to
financial solutions, GE Capital meets the financial needs of
businesses of all sizes.
General Electric, the parent company, is one of the largest and
most diversified technology and financial services corporations
in the world with products and services ranging from aircraft
engines, power generation, water processing, and security
technology to medical imaging, business and consumer financing,
media content and industrial products.
Its segments include Energy Infrastructure, Aviation,
Healthcare, Transportation, Home & Business Solutions and GE
General Electric currently has a Zacks Rank #3 (Hold).
Better-ranked stocks in the industry include
Hutchison Whampoa Ltd.
Raven Industries Inc.
). All these stocks carry a Zacks Rank #2 (Buy).
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