Dunkin' Brands Group Inc.
) is keen to make the most of technology these days, signing
back-to-back deals with several tech-driven and analytics
companies to enhance its operational efficiency and guest
satisfaction. Yesterday, this coffee and baked goods chain cut a
deal with Epsilon, a division of
Alliance Data Systems Corp.
). Per the deal, Epsilon will provide Dunkin' with the technology
needed to spur Dunkin' Donuts' new loyalty initiative -- the DD
Perks Program - slated to be rolled out later this year.
ALLIANCE DATA (ADS): Free Stock Analysis
DUNKIN BRANDS (DNKN): Free Stock Analysis
DOMINOS PIZZA (DPZ): Free Stock Analysis
NCR CORP-NEW (NCR): Free Stock Analysis
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Earlier, Dunkin' inked a deal with ATM and POS manufacturer,
). Per the deal, Dunkin' will be using the NCR Vitalcast digital
signage solution across multiple locations in the US to create
visually attractive animation and messaging targeting prospective
customers. Using this technology, the restaurant owner can
improve customer satisfaction to a considerable extent.
Of late, restaurants are responding to heightened competition in
a somewhat over-supplied domestic market in a variety of ways.
Loyalty programs and social media are have emerged as popular
marketing tools. Restaurateurs are offering loyalty programs at
their units to enhance value dining as well as improve sales.
These initiatives are intended to boost customer presence as they
are spending less enthusiastically on dining and at the same time
seeking incentives for doing so.
While Epsilon is a leader in the loyalty marketing space,
providing end-to-end, integrated direct marketing solutions that
combine database marketing technology and analytics, NCR has been
instrumental in offering value added solutions to its clients. We
believe, choosing two industry leading solution providers will be
beneficial for Dunkin' - a Zacks Rank #3 (Hold) company - going
Another restaurant operator,
Domino's Pizza Inc.
) has also been adopting technology-backed initiatives like
digital ordering to boost its sales for the past three years.
Digital ordering is consistently increasing at the rate of about
5% a year. The effort appears to be paying off as Domino's
generated over $2 billion in digital sales globally in 2012, thus
becoming one of the top technology-driven brands across the