As the Federal Aviation Administrator (FAA) awaits a decision
on lifting its ban on in-flight phone calls,
Delta Air Lines Inc.
) declared that it will stick to its previous policy of not
allowing voice calls on board. Currently, the FAA is seeking a
public comment regarding the lifting of ban on making in-flight
However, the Transportation department is considering banning
calls as it believes that customers will only be impaired by the
decision. Following in the footsteps of the transportation
department, mega U.S. airline Delta argued that based on its
customer research it has concluded that frequent flyers do not
prefer on-board voice or VoIP (voice over IP) calls.
The passengers feel that instead of enriching customer
experience it will be a distraction for them. The on-board
employees of Delta are also against the allowance of voice calls
in flights. However, Atlanta-based Delta has said that it will
allow passengers the other means of communication like text and
JetBlue Airways Corp.
) was one of the first carriers in the U.S. to allow in-flight
voice calls to passengers, but had to revoke its policy following
customer backlash over banning of voice calls in flights.
Recently, the FAA allowed using personal gadgets like tablets
and smartphones below 10,000 feet, which necessarily allows use
of Wi-Fi during the entire trip. The regulatory body claimed that
radio signals do not pose threats to aircraft safety. Carriers
Southwest Airlines Co.
) quickly pounced on the opportunity and allowed gate-to-gate
Wi-Fi service, which necessarily means that passengers can stay
connected on their portable electronic devices, during the course
of the trip.
We see this as a wise move by Delta to enhance customer
service, which is vital for airline carriers. On the flip side,
passengers on board may feel deprived as they will not get an
opportunity to even make an emergency call.
Delta, which operates with
United Continental Holdings Inc.
) carries a Zacks Rank #2 (Buy).
DELTA AIR LINES (DAL): Free Stock Analysis
JETBLUE AIRWAYS (JBLU): Free Stock Analysis
SOUTHWEST AIR (LUV): Free Stock Analysis
UNITED CONT HLD (UAL): Free Stock Analysis
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