) is ready to offer emergency services to its customers residing
near the coastline of Florida as the tropical storm Andrea makes
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According to Comcast's newly laid emergency operation program, if
the weather department reports an approaching tropical storm
starts preparing for the re-establishment of the areas affected
by the storm, thereby reducing casualties.
A few measures are included in the emergency operation plan to
minimize the impact of the storm. In accordance to the plan,
Comcast arranges for better battery backup for providing
generators for the company's video and data transmission sites.
Assembling all emergency and back up tools before the storm hits
the area is also an essential step. The company also activates
all its subsidiary call centers to help those customers residing
in storm affected areas.
A few days back,
) - the second-largest telecom operator in the U.S after
Verizon Communication Inc.
) -also started offering emergency services to its clients. The
company had also set up a Network Disaster Recovery (NDR) program
to act promptly in case of any emergency that includes any
natural disaster or terrorist attack. Even
) offered emergency services when Hurricane Irene wrecked havoc.
Thus, by offering such emergency services to its clients, Comcast
will not only be able to maintain undisrupted cable services but
will also restore faith of its customers. In the reported
quarter, Comcast lost 60,000 video customers compared with a net
loss of 37,000 customers in the prior-year quarter. Hence, we
believe that by offering such enhanced services to its
subscribers the company can reduce its customer churn to some
Currently, Comcast Corporation carries a Zacks Rank #3