BMC Software Inc.
) recently announced that it has provided its information
technology service management (ITSM) support to Douglas Country
Libraries for an undisclosed amount.
The Douglas County Libraries are situated between Denver and
Colorado Springs and consist of seven libraries. Keeping pace with
technological inventions in the e-reading space, the libraries
offer e-books, e-content, movies and music to attract patrons.
The complicated IT management system made it difficult for the
County to handle helpdesk matters across the libraries, which led
to inefficient customer relations and unsatisfied patrons. The
Douglas County was able to fix the bottleneck with BMC Software's
BMC's TrackIt facilitates effective, user-friendly and faster help
desk system implementation. The solution automates the process of
collecting and analyzing data, and generating comprehensive
solutions for customer requests. This also lessens the task of
supervision for IT staff.
Keeping in view the benefits of BMC TrackIt, the libraries deployed
the solution across its IT and Facilities and Safety departments.
The libraries are now benefiting from fast response time from its
helpdesk systems and are witnessing customer satisfaction through
improved service delivery. Following the success of the system, the
County plans to use it further to improve services.
In July, BMC TrackIt was deployed by Oryx Align (a London-based IT
services company), MemorialCare Health System (a not-for-profit
organization), College of Marin and the IT department of City of
San Mateo. Though the financial implications are not known, we are
encouraged by the increasing demand for the solution.
As per company sources, TrackIt has been accepted by around 50,000
organizations. The solution was inherited from Numara Software,
which was acquired in January 2012.
The popularity of BMC Software's ITSM suites is growing. We are
encouraged by the continuous product launches. We also believe that
the company's growing exposure to the cloud will prove to be a
Nonetheless, weaker expenditure from different governments and
ongoing European economic turmoil will remain headwinds in the near
term. At the same time, heightened competition from big industry
players such as
) remain a concern.
Currently, BMC Software has a Zacks #3 Rank, indicating a
short-term Hold recommendation.
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