BMC Software Inc.
) Business Service Management (BSM) platform has tasted success
with China E-Port, an integrated data exchange portal. The
administrative heads of China E-Port opted for the BSM platform to
efficiently manage their data center operations. Terms of the deal
were kept confidential.
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The China E-Port system was developed in 1999 in an attempt to
develop a common database to foster smooth logistics and custom
processing. The web-platform connects 12 ministries of the State
Council, the Hong Kong trade department, Macao Economic Services
Bureau, and other agencies, as well as 14 commercial banks. The
platform serves 550,000 companies through its 80 online services.
Managing such large-scale workflow operations through complex
information technology (IT) system was just not feasible, which
made the authorities look for a better option to manage the entire
BMC Software's BSM platform helps to achieve an efficient IT
ecosystem by reducing downtime up to 75.0%, delivering services
30.0% faster, adapting to a new system promptly and minimizing cost
through centralized supervision. Considering this, China E-Port
authorities found the solution to be apt for managing and
monitoring its datacenter as well as service desk operations. The
solution has reportedly improved datacenter efficiency helping to
reduce cost and supervision time. Moreover, the burden of manual
work processes have been replaced by automated processes, which led
China E-Port staff to deliver error-free services.
BSM platform's success in reducing IT complexities is attracting
firms in leveraging various solutions under the platform. Last
week, cloud ad hosting services provider Infoplex sealed a deal
with BMC Software to deploy its BSM platform to efficiently manage
its services. Last month, two cloud-based companies, JDA Software
Group and Quality Technology Services IT outsourcing services
provider CompuCom Systems Inc. opted for BMC Software's BSM
The deal flows over the past few quarters are encouraging. Though
BMC's first quarter results were modest, we believe that the series
of deal wins could have a positive impact on next quarter's
However, weaker expenditure from different governments and ongoing
European economic turmoil will remain headwinds in the near term.
At the same time, heightened competition from big industry players
) remain a concern.
Currently, BMC Software has a Zacks #3 Rank, indicating a
short-term Hold rating.