BMC Software Inc.
) recently announced that it has provided its information
technology service management (ITSM) support to MemorialCare Health
System for an undisclosed amount.
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MemorialCare Health System is a not-for-profit organization
operating through six renowned hospitals across southern
California. It was difficult for the organization to handle
helpdesk matters across six operating units, and ended up in more
complicated IT management. MemorialCare was able to fix the
bottleneck with BMC Software's TrackIt solution.
BMC TrackIt facilitates effective, user-friendly and faster help
desk system implementation. The solution automates the process of
collecting data, analysing the same and generating a comprehensive
solution for customer request. This also lessens the task of IT
Through BMC TrackIt, MemorialCare is resolving customer/patient
request at a time for its six medical facilities, while boosting
problem solving rates, reducing operating costs and enhancing
Earlier this month, London-based IT services company Oryx Align
adopted BMC Software's TrackIt in order to solve problems within
its service calls.
The success of TrackIt can be widely gauged from the fact that the
solution has been accepted by around 50,000 organizations. The
solution was inherited from Numara Software, which was acquired in
With the strategic acquisition, BMC Software has been able to
access more than 13,000 service and asset management solutions that
has enabled it to improve the services offered. Also, it will help
the company to make headway in the SaaS service desk offering to
the fast-growing SMB segment in the market.
Growth seems imminent for the IT solutions provider. Nonetheless,
weaker expenditures from different governments and the ongoing
European economic turmoil will remain headwinds in the near term.
At the same time, heightened competition from big industry players
) remain a concern.
Currently, BMC Software has a Zacks #3 Rank, indicating a
short-term Hold recommendation.