BMC Software Inc.
) continues to build its customer base aggressively, recently
winning a new deal from PrimeLending. The residential mortgage
company has deployed "BMC FootPrints" for effectively managing its
increasing service desk requests.
The company realized that it could effectively use this
technology in multiple departments ranging from HR to Licensing. We
believe this will help PrimeLending in the long run, as the company
was looking for an effective system to address the incremental
employee dissatisfaction with the functioning of the help desk
performance. The company also needed a solution to support its
This latest development comes on the heels of a separate deal
with Royal DSM that BMC won late last month. The company will be
offering its software-as-a-service (SaaS)-based Remedy OnDemand to
Royal DSM, which is expected to expand its corporate IT offerings
and improve customer satisfaction.
The selection of this SaaS-based solution will help Royal DSM to
increase its service management capabilities, which will help it to
better manage its customers. This new implementation is expected to
improve the process execution capabilities of the company.
We believe that this particular product from BMC will find many
takers, as it makes life easier for retailers and merchandisers.
BMC has been enjoying a steady flow of deals and is also witnessing
steady growth in its SaaS-based business. Cloud bookings have also
On the other hand, significant Fed budget cuts have had an
impact on government funds for IT administration. This apart, the
economic weakness in Europe is also affecting business.
On the other hand, growing competition from big players such as
) will pose challenge for the company.
BMC carries a Zacks #3 Rank, implying a short-term Hold
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