) has been winning a number of deals recently and has now added
modern furniture company Design Within Reach to its client list.
The BMC Remedyforce Service Desk solution will help the furniture
retailer to replace its hardware and IT assets with other efficient
The separation of its IT personnel in pursuance of a corporate
relocation led Design Within Reach to select a cloud-based system
that would minimize down time, reduce reliance on hardware and
facilitate change management.
Remedyforce is fully loaded with the change management
functionalities and enhanced approval process.
In addition to the shift from hardware based help desk functions
to a cloud solution, BMC will also offer flexibility to interact
without the virtual private network (VPN).
We believe that this particular product from BMC will find many
takers, as it makes life easier for retailers and merchandisers.
BMC has been enjoying a steady flow of deals and is also witnessing
steady growth in its SaaS-based business. Cloud bookings have also
On the other hand, significant Fed budget cuts have had an
impact on government funds for IT administration. This apart, the
economic weakness in Europe is also affecting business.
Although most of the company's business segments witnessed
growth and decent cash flow, BMC still faces headwinds related to
the bleak business conditions in Europe. Moreover, increasing
competition from big players such as
) will pose challenges for the company.
BMC carries a Zacks #3 Rank, implying a short-term Hold
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