) continues to win deals and will now be offering solutions to
managed IT service provider Applaud. The latter is improving the
quality of its professional services to Australian organizations,
for which it needed to counter headwinds related to its help desk
ticketing system. This led Applaud to BMC's Remedy IT Service
Management (ITSM) solution that has solved the problem.
) has selected the BMC ProactiveNet Performance Management solution
for efficient customer services. This solution identifies and
prioritizes real-time problems. The actual work of the solution is
to identify the main reasons for the problems and thereafter inform
the concerned team.
BMC has also recently secured an order from the Generali
Deutschland Group. The life and general insurance company has
deployed the BMC CMF MONITOR solution, which is expected to help
the German company lower its mainframe costs, and improve its
performance and capacity data to meet customer needs.
We believe that these offerings from BMC will find many takers,
as it makes life easier for the customers. BMC has been enjoying a
steady flow of deals and is also witnessing steady growth in its
SaaS-based business. Cloud bookings have also improved.
On the other hand, significant Fed budget cuts have had an
impact on government funds for IT administration. This apart, the
economic weakness in Europe is also affecting business.
On the other hand, growing competition from big players such as
) will pose challenge for the company.
BMC carries a Zacks #3 Rank, implying a short-term Hold
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