Leading customer experience systems and service provider,
Amdocs Limited ( DOX ) announced that it
has launched a cloud-based unified communication (UC) solution that
will allow telecom service providers to compete against the
over-the-top (OTT) offerings.
Amdocs Unified Communication Solution allows voice, message and
VoIP (Voice over Internet Protocol) services via service providers'
own branded smartphone application. The solution is accessible
through Apple Inc. 's ( AAPL ) iOS and
Google Inc. 's ( GOOG ) Android
platform or through a web portal.
Nowadays, most of the smartphone users have been applying
different types of services to communicate. The free communication
option provided by the social media sites reduces the importance of
the service providers to some extent.
For quite some time now, OTT companies like Skype,
Netflix Inc. ( NFLX ) and You Tube
have been offering video service directly to the customers, without
collaborating with the service providers. These OTT offerings and
social media websites are very popular among the consumers, but are
eating up a lucrative business opportunity from the service
Amdocs' UC solution will allow the telecom carriers to overcome
this challenging position. One of the unique features of this new
cloud-based solution is that it brings together all the social
networking and business communities into one unified address book,
thereby keeping the users messaging, voice and VoIP conversation
within the service providers brand. Furthermore, the UC solution
offers flexibility to the operators to add advertisement and other
premium features like video conferencing.
If the solution becomes popular among the customers it will be
beneficial for both Amdocs and the telecom service providers. By
offering the service, the carriers will enhance customer experience
while increasing revenue through increased usage of capped data
plans. On the other hand, the solution will create a new revenue
stream for Amdocs and the company will get the opportunity to add
some of the big telecom operators as its clients.
Amdocs currently carries a Zacks Rank #3 (Hold).APPLE INC (AAPL): Free Stock Analysis ReportAMDOCS LTD (DOX): Free Stock Analysis ReportGOOGLE INC-CL A (GOOG): Free Stock Analysis
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