2nd UPDATE: Credit-Card Spending Makes A Comeback As Confidence
Rises
--American Express and Capital One saw credit-card balances grow in the fourth
quarter
--American Express CFO: Consumers still careful about taking on card loans
--U.S. consumers received 447 million credit-card offers in the mail in
November
(Updates with new details throughout.)
By Andrew R. Johnson and Matthias Rieker
Of DOW JONES NEWSWIRES
NEW YORK -(Dow Jones)- Consumers' aversion to credit cards seems to be waning.
Revolving credit is rising, and many credit-card issuers have revved up
marketing in hopes of winning new customers.
On Thursday, American Express Co. (AXP) and Capital One Financial Corp. (COF)
said U.S. card balances grew in the fourth quarter.
American Express, which lends mostly to affluent customers, said its portfolio
of U.S. card loans grew 4% from a year ago to $53.7 billion.
Capital One's credit card loans in the U.S. grew 5.1% from a year earlier, to
$56.6 billion. Most of the loan demand came towards the end of the quarter,
Chief Financial Officer Gary Perlin told analysts during a conference call.
Chief Executive Richard Fairbank said the bank sees "continuing signs of
traction in our domestic card business."
The holiday shopping season likely helped drive the increase, but experts say
some consumers have also grown more confident in their ability to use credit
cards after reining in spending following the recession.
"What's going on is a combination of increased confidence on both the issuer
and the consumer side," said Ben Woolsey, director of marketing and consumer
research at CreditCards.com, a website that tracks credit-card offers. "The
indicators are starting to look positive. I think the combination of holiday
spending and consumer sentiment is causing people to feel a bit freer to spend
on credit cards."
Many borrowers shunned plastic following the recession, as they worked to rid
themselves of debt hangovers brought on when credit cards were easier to get.
Banks also pulled up stakes, targeting consumers with only the most pristine
credit.
But as more borrowers paid their bills on time, issuers grew more aggressive
in going after new customers last year.
U.S. consumers received 447 million credit-card offers in the mail in
November, up from 346 million a year ago, according to the most recent monthly
numbers available from Mintel Comperemedia.
Bank of America Corp. (BAC) said Thursday new U.S. credit-card accounts grew
53% from a year ago in the fourth quarter. Its loan balances actually declined,
though purchase volume on its cards increased.
"If you're running a bank, you have to be looking at the [credit] card
business and pushing it hard," said Donald Fandetti, an analyst with Citigroup
Inc. (C), citing consistent returns the business has been posting.
Some credit-card issuers, like American Express Co. (AXP), rebounded from the
credit crisis more quickly than their competitors.
American Express "used that upside to reinvest in marketing to get in front
of" competitors, Fandetti said. Other banks took longer to bounce back, weighed
down by capital constraints, and are now feeling more confident in pursuing
growth, he said.
The quest for loan growth has become more pressing, though, with expectations
that credit-quality improvements will slow. That is expected to eliminate some
of the benefits lenders have received from freeing up loss reserves intended to
cover bad loans.
American Express' delinquency rate, or percentage of loans at least 30 days
past due a payment, for U.S. card loans was 1.4% in the fourth quarter, down
from 2.1% a year ago and down from 1.5% in the third quarter. The rate of U.S.
card loans the company wrote off was 2.5% in the fourth quarter, down from 4.8%
a year ago and down from 2.9% in the third quarter.
The company said the money it set aside to cover souring loans, called loan-
loss provision, was $409 million, up from $239 million a year earlier and $249
million in the prior quarter, reflecting a larger reserve release in the year-
earlier period and higher loans outstanding in the current period.
At Capital One, U.S. credit card-loan write-offs fell substantially from a
year earlier, but rose 15 basis points from the third quarter, to a still low
4.07%. Delinquent loans also rose. "We expect that the domestic card credit
metrics will continue to follow normal seasonal patterns in 2012," Fairbank
said.
"By our tally, we are gaining share in the card business," Fairbank said. "I
think we were gaining share in the card business across several categories
including purchase volume originations and loan growth."
Capital One made major investments to keep systems and infrastructure up with
its rapid growth, CFO Perlin said. In the fourth quarter, marketing expenses in
particular rose 36.4%, to $420 million, "to restart our loan-growth engine,"
Perlin said.
Revolving credit, which is primarily comprised of credit-card balances, grew
at a seasonally adjusted annualized rate of 8.5% in November to $798.3 billion,
the Federal Reserve reported this month.
The combined average balances at the six largest card issuers are expected to
grow about 6% in 2012, to $517 billion, after falling more than 5% to $488
billion last year, according to Moody's Investors Service.
While balances are rising, the global economy could continue to weigh on
consumers, who are more willing to use credit cards but are still careful about
getting into debt.
"Consumers continue to be cautious about taking on credit card loans," Dan
Henry, chief financial officer of American Express, said during a conference
call Thursday.
Some of the growth in credit may also be due to banks raising checking account
fees and trying to charge customers to use debit cards, Woolsey said.
Many banks have added new checking fees and eliminated debit-card rewards
programs. A handful, including Bank of America, attempted to charge customers
monthly fees to use a debit card in response to new regulations that limit how
much merchants pay to accept debit cards. Those banks eventually scrapped those
plans amid consumer uproar.
"There's been...some shift from people that maybe were using bank debit cards
back into credit cards in terms of the primary spend behavior," Woolsey said.
Bank of America saw an "elevated level of account closings" in the fourth
quarter, Chief Executive Brian Moynihan said during a conference call Thursday,
citing its $5 debit-card fee plan.
U.S. credit card loans at Bank of America, which has been selling some
unwanted card portfolios, fell 10% from a year ago to $102.3 billion, which is
also down slightly from the third quarter. However, purchase volume, or the
amount of money spent on its U.S. credit cards, was $50.9 billion, up 3.7% from
a year ago and up 4.8% from the third quarter.
Citigroup said Tuesday card loans in its North American consumer banking
segment were $75.9 billion in the fourth quarter, down 2% from a year ago, but
up about 3% from the third quarter.
J.P. Morgan Chase & Co. (JPM) last week said fourth-quarter card loans totaled
$132.3 billion, down 4% from a year ago, but up 4% from the third quarter.
-By Andrew R. Johnson, Dow Jones Newswires; 212-416-3214; andrew.r.johnson@
dowjones.com
-By Matthias Rieker, Dow Jones Newswires; 212-416-2471; matthias.rieker@
dowjones.com
(END) Dow Jones Newswires
01-19-121826ET
Copyright (c) 2012 Dow Jones & Company, Inc.
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